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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Simple, safe and such good value

So easy to use online. You know your policy is safe with Policy Expert. And, its such good value. Reviewed on: 24th August 2023

Trusted company

This is my third year with Policy Expert, and will not change. WHY.... easy to work with, good price for the cover, excellent customer service support. Reviewed on: 24th August 2023

Home insurance

Great product at a very Good price Reviewed on: 24th August 2023

Excellent insurance

Very competitive and good at keeping prices low the following year. Reviewed on: 24th August 2023

Hopless at paying up claims

Incident in May Still nowhere near settled Their appointed claims people's links do not work. Impossible to get in touch by phone, email or link. Keep away from them. A one star rating is much better than what they deserve Reviewed on: 24th August 2023

Very good on prices and services

Very good on prices and services Reviewed on: 24th August 2023

Efficient

Competitive price, good value for money and hassle free Reviewed on: 24th August 2023

Happy with policy and service

The home insurance policy was easy to set up and renew. Good value for money and a number of extras included in the price. The website is easy to navigate and I’ve been happy with everything to date. Reviewed on: 24th August 2023

Great Customer Service

I received great customer service, a very good insurance price and a no hassle policy which contained everything I needed. The process was simple and the advisor was very knowledgeable. I would definitely highly recommend Reviewed on: 24th August 2023

Good company

They do what they say at a reasonable price Reviewed on: 24th August 2023

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