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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great company

5
Great company so easy to deal with. Web site is very good an if you have a problem its dealt with swiftly Reviewed on: 24th August 2023

Straight forward

5
It was a smooth process; everything got sorted in minutes with no fuss. Documents were received online, and the policy started when I wanted it to start. I received a courtesy call to make sure I was happy with everything and if I had any questions. Reviewed on: 24th August 2023

Great service

5
Have been with you last 5 years always very competitive prices. Highly recommend Reviewed on: 24th August 2023

Fab company

5
Fab company, very quick to help and resolve problems . Highly recommend .. Fair price Reviewed on: 24th August 2023

Great insurance

5
Easy to apply online. Everything included that I needed. Super easy and quick! Reviewed on: 24th August 2023

Brilliant easy service

5
Great customer service and time to explain in full very supportive . Reviewed on: 24th August 2023

Good service and clear documentation

5
Provides a good level of customer service and supports this with clear documentation Reviewed on: 24th August 2023

Service

5
Excellent service and communication. Value for money Reviewed on: 24th August 2023

Easy as pie

5
No hassles setting up my policy, and decent value too. Reviewed on: 24th August 2023

Great company

5
I normally shop around for insurance however have been with Policy Expert for several years and they can't be beaten with price and cover. Would highly recommend them. Reviewed on: 24th August 2023

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