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Policy Expert : Home insurance reviews

4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

First time

4
Just brought a new house and having no dealt with home insurance before, the woman on the phone was brilliant and was able to sort me out Reviewed on: 24th August 2023

Great Service and overall product

5
Great Service and overall product Reviewed on: 24th August 2023

Great cover, great price.

5
Easy to deal with and peace of mind that's value for money. Reviewed on: 24th August 2023

Easy company to deal with

5
Very helpful staff, I found them very easy to deal with and they gave me a great price Reviewed on: 24th August 2023

Fab insurance company

5
Brilliant price for travel insurance. Different levels to suit everyone. Staff are friendly and helpful. Highly recommend Reviewed on: 24th August 2023

Very good value

5
Find your service very good value as includes Home Emergency and Legal aid. Many thanks. Reviewed on: 24th August 2023

Great insurer

5
No problems, renewed my insurance with them a few times now Reviewed on: 24th August 2023

Easy to purchase

4
Have used this company for a few years, prices are very reasonable compared to competitors. Easy to set up policy online. Haven't needed to make a claim so can't judge that process. So far so good Reviewed on: 24th August 2023

Highly recommend

5
For simple, easy to understand insurance that’s not over complicated I would always recommend policy expert. I’ve been a customer for a few years and pricing is there or there abouts with competitors, I never swap to save £30/£40 quid because the service is great, their online portal is so easy to use - super user friendly and the telephony staff are great too. Reviewed on: 24th August 2023

Straight forward no nonsense application process

4
The whole process is easy to undertake and takes a few minutes to complete. Price is fairly competitive too and happily been a customer for a few years now. Reviewed on: 24th August 2023

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