Smart Money People Logo

Policy Expert : Home Insurance reviews

4.78
Based on 9,124 reviews, last reviewed 12th Jun 2025
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Hassle free home insurance from Policy Expert v... Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025
Francis Butterworth 's avatar
Francis Butterworth

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Review Policy Expert : Home Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Policy Expert Home Insurance reviews (9124)

Good service

5
They have been reliable and easy to contact when needed. So far so good. Reviewed on: 24th August 2023

Can not be beaten for cover!!!!

5
Excellent cover for a fantastic price. Also easy and simple and user friendly web site. Cover for all your needs Reviewed on: 24th August 2023

No fuss, cheapest I could find

5
Amazing company, brilliant customer service, straightforward application process and the cheapest around Reviewed on: 24th August 2023

So Incredibly Helpful

5
Our kitchen - which was less than a year old - was ruined by an escape of water. I was so stressed out - I’d never made an insurance claim before and I was concerned about mould affecting my baby, who has various health issues. Every Policy Expert employee I interacted with was so kind and patient. They were willing to answer any question I had. (I had a lot of questions!) The First Response team were prompt and quick to get to work. The online portal is secure and easy to navigate. The Policy Expert team couldn’t have been more supportive. I’m happy to say that work is underway on my kitchen to get it back to how it was. I’ve already renewed my home insurance policy with them - I didn’t even bother to look elsewhere. Should anything ever go wrong I’m confident that they will be as helpful as possible. Reviewed on: 24th August 2023

Easy process

5
Really easy and quick to arrange, no hidden extras. You are in total control and all online at any point for you to access. Definitely recommend Reviewed on: 24th August 2023

Top home insurance

5
I'm a customer always happy to stay because the prices are the best on the market Reviewed on: 24th August 2023

Great value for money and an easy buying experience.

5
Great value for money and an easy buying experience Reviewed on: 24th August 2023

Very easy set up

5
Really user friendly way of setting up insurance. Taken through step by step & a very good price as well, would highly recommend. Reviewed on: 24th August 2023

Someone to finally rely on!

5
Policy expert have provided our insurance for many years now - great value for money, with fantastic communication and customer service. Nothing but positive things to say about them :) Reviewed on: 24th August 2023

Quick to set up, good value

5
Very happy with my experience with Policy Expert. Easy to set up, was the best price on the market when first taken up and still the best value when it came to renewal, a rare case where hopping from provider to provider was not the best option, I found it well worth sticking with Policy Expert. Hopefully the same case next year! Reviewed on: 24th August 2023

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Policy Expert ?

    View all products