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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Very good

Cheapest around and comprehensive. A win win. Reviewed on: 24th August 2023

Very helpful

Helpful, sensible prices, would recommend Reviewed on: 24th August 2023

Easy and comprehensive

Have been with policy expert for several years. They regularly offer a good value renewal and the policy is very competitive and comprehensive Reviewed on: 24th August 2023

Customer Service Excellent

Quick to respond and personable service. Reviewed on: 24th August 2023

Well pleased

Have been a customer of policy expert For many years, Was unfortunate to have to make a claim a few years ago, What a professional service I had . Thank you all. Reviewed on: 24th August 2023

Excellent service

Great customer service and cover. Reviewed on: 24th August 2023

Good service

They have been reliable and easy to contact when needed. So far so good. Reviewed on: 24th August 2023

Can not be beaten for cover!!!!

Excellent cover for a fantastic price. Also easy and simple and user friendly web site. Cover for all your needs Reviewed on: 24th August 2023

No fuss, cheapest I could find

Amazing company, brilliant customer service, straightforward application process and the cheapest around Reviewed on: 24th August 2023

So Incredibly Helpful

Our kitchen - which was less than a year old - was ruined by an escape of water. I was so stressed out - I’d never made an insurance claim before and I was concerned about mould affecting my baby, who has various health issues. Every Policy Expert employee I interacted with was so kind and patient. They were willing to answer any question I had. (I had a lot of questions!) The First Response team were prompt and quick to get to work. The online portal is secure and easy to navigate. The Policy Expert team couldn’t have been more supportive. I’m happy to say that work is underway on my kitchen to get it back to how it was. I’ve already renewed my home insurance policy with them - I didn’t even bother to look elsewhere. Should anything ever go wrong I’m confident that they will be as helpful as possible. Reviewed on: 24th August 2023

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