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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9140)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy Home Insurance

Straight forward no fuss or confusion easy to buy got exactly what was quoted for and able to access my policy online. Reviewed on: 16th September 2022

Avoid at all costs!

Avoid at all costs! Having paid my insurance premiums in good faith for many years without making a claim I finally called on my insurer following a garage break-in and theft. I had my garage door prised open enough (we think with a car jack) for someone to open manually from the inside then help themselves to its content. Our neighbours have footage of the perpetrators. Policy Expert/ Trinity Claims acknowledge that force was applied to gain access but because no damage was caused to the door they have refused to pay out. I asked what would have happened if someone picked the house lock and emptied the contents of the house and they confirmed that this would not be covered. We had a roller shutter contractor look at the door and they confirmed that someone who knows what they are doing could get into 60-70% of garage doors without causing any damage to them. Essentially the cover is not worth the paper its written on. 'Computer says no'! Avoid and go with a reputable provider. Reviewed on: 16th September 2022

excellent cover at reasonable price

had a very smooth process in establishing our home insurance with policy expert, very good cover at very good price. happy so far! Reviewed on: 16th September 2022

brilliant price

easy and quick, and an excellent price Reviewed on: 16th September 2022

Excellent product & business

Really pleased with my premium cost and deal. Reviewed on: 16th September 2022

Great product great value good company

Competitive priced product, good service. Additional cover included as needed Reviewed on: 16th September 2022

My Choice

Affordable with all aspects of cover included and from experience of having to make a claim there was no quibble no small print and I recieved immediate helpful considerate service and no delay in processing my claim which eases the burden of the trauma caused by the damage which initiated the reason to claim Reviewed on: 16th September 2022

Would recommend

Very easy to use, all information there and best deals Reviewed on: 16th September 2022

Easy to set up, good cover levels, competitively priced

I can only comment on setting up a policy as I've not had to claim. Stting up the policy was very easy, it was simple to select the options I wanted and it gave me lots of info on what was avaible. Overall the price was good as well. Reviewed on: 16th September 2022

No hassle cover at a reasonable price

Policy expert provide a home insurance policy covering everything that we needed at a very reasonable and competitive price Reviewed on: 16th September 2022

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