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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

The cheapest in the UK

Good Services and excellent product,prices and easy to set up. Reviewed on: 15th September 2022

I'm glad I found this insurer

Quote I got was far less than what I was paying before with other insurance. Reviewed on: 15th September 2022

Policy Expert are flexible and reliable

Although my roof repair fell outside the terms of my policy, Policy Expert fully recompensed me in respect of the cost of internal redecoration. Very impressed !! Reviewed on: 15th September 2022

Attention to detail

Very pleased with the service, professional, polite, great service. Very thorough and happy with the product. Reviewed on: 15th September 2022

Very competitive price

Very prompt service and receipt of policy documents plus 100 pounds cheaper than most alternatives Reviewed on: 15th September 2022

Top cover, with right price.

Came out top with cover and price, what more do you want. Reviewed on: 15th September 2022

Super Easy and Good Value

Switching to Policy Expert was very simple and stress free. I was able to buy my new Home Insurance in-between my busy schedule. Reviewed on: 15th September 2022

Great Service

Very easy and simple to set up and reassuring of the support provided Reviewed on: 15th September 2022

Storm Damage

My wife is wheelchair bound and the overnight heavy storm left us waking up in the morning with no hot water. This is my first online claim and I found the complete reporting process refreshingly simple via the customer portal. My claim was dealt with promptly, efficiently and our domestic crisis was completed in literally a few days. Thank you Policy Expert Reviewed on: 15th September 2022

Straightforward and low cost

I was impressed by the terms and inclusions for the price, and communication has been exemplary - what I needed to know when I needed to know it, but no superfluous nonsense. Reviewed on: 15th September 2022

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