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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

I Excellent value insurer

Policy Expert are super value They were easy to set up a policy with and give good additional features. Reviewed on: 2nd September 2022

Home Insurance

I was pleasantly surprised when I contacted this company to cancel my home insurance as I was moving home to live with my daughter and her family. Somehow my call got cut off before I had finished the conversation, but this guy called me back straight away. A rare occurrence these days. 10 out of 10 from me for customer service. It made me feel this company has a more personal approach and is definitely on the ball. Reviewed on: 2nd September 2022

Good solid service and good prices

Overall a good solid service and good prices given my previous insurer was bumping my renewal costs in the usual (you've stayed with us so let's milk it) way. Insurer's need to stop this out of date practise. I hope during my renewal next year, Policy Expert will gain that last star! Reviewed on: 2nd September 2022

Impressed

In an age of dire customer service, Policy Expert stand out. They are professional and efficient, take time to speak to you and are clear communicators. Reviewed on: 2nd September 2022

Great provider

Never had to make a claim as of yet but they offer a good service and include extras that other people charge for. Friendly staff too Reviewed on: 2nd September 2022

Excellent service and price

Great customer service to date, great cover and price. Reviewed on: 2nd September 2022

Excellent service, easy to use & helpful

i was unsure if to proceed with the insurance as a first time home buyer or keep looking, however policy expert spoke with me on the phone and ran through everything with me breaking it down making it easier to understand, the person i spoke with was very helpful and polite and i proceeded to get my insurance with policy expert, also a paper copy for my records was sent to my home, this was a good and easy experience Reviewed on: 2nd September 2022

Easy to deal with

I have always found them easy to deal with and excellent value for money Reviewed on: 2nd September 2022

its home insurance

Not had to contact them about anything. Reviewed on: 2nd September 2022

Easy to take out and quality product

Easy to take out and quality product Reviewed on: 2nd September 2022

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