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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9124 reviews)

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4.76

Based on 9,124 reviews, last reviewed 14th Aug 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

WORTH ALWAYS CHECKING POLICY EXPERTS Very easy to contact and usually will beat any other online quote for home insurance. Reviewed on: 14th August 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9124)

Good solid service and good prices

Overall a good solid service and good prices given my previous insurer was bumping my renewal costs in the usual (you've stayed with us so let's milk it) way. Insurer's need to stop this out of date practise. I hope during my renewal next year, Policy Expert will gain that last star! Reviewed on: 2nd September 2022

Impressed

In an age of dire customer service, Policy Expert stand out. They are professional and efficient, take time to speak to you and are clear communicators. Reviewed on: 2nd September 2022

Great provider

Never had to make a claim as of yet but they offer a good service and include extras that other people charge for. Friendly staff too Reviewed on: 2nd September 2022

Excellent service and price

Great customer service to date, great cover and price. Reviewed on: 2nd September 2022

Excellent service, easy to use & helpful

i was unsure if to proceed with the insurance as a first time home buyer or keep looking, however policy expert spoke with me on the phone and ran through everything with me breaking it down making it easier to understand, the person i spoke with was very helpful and polite and i proceeded to get my insurance with policy expert, also a paper copy for my records was sent to my home, this was a good and easy experience Reviewed on: 2nd September 2022

Easy to deal with

I have always found them easy to deal with and excellent value for money Reviewed on: 2nd September 2022

its home insurance

Not had to contact them about anything. Reviewed on: 2nd September 2022

Easy to take out and quality product

Easy to take out and quality product Reviewed on: 2nd September 2022

Great buying experience

I had been quoted a renewal price by Churchill and was disappointed by the price so I looked around. Policy Expert provided an excellent quote and buying the policy was very easy. Reviewed on: 2nd September 2022

Great cover at very competitive price

Easy to choose and tweak on their website and very competitive when compared with like for like policies from numerous other providers. Good communication and easy to access policies on line. Good value for money! Reviewed on: 2nd September 2022

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