Smart Money People Logo

Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good value

4
Best price I could find with the policy features that I wanted. Very easy to set up. I can’t comment on claims handling as fortunately I have not needed this so far. Reviewed on: 1st September 2022

Great cover

5
I use Policy Expert because they provide all the cover I need at a good and fair price. Reviewed on: 1st September 2022

Excellent

5
Policy Expert are the best price wise by far. Excellent customer service and extremely helpful, Reviewed on: 1st September 2022

Cheap and easy to apply

4
Very quick and easy to get a good priced quote Reviewed on: 1st September 2022

No Hassle purchase

4
Purchase was easy enough. Not yet had chance to speak to customer service, but PE provided the best price. Reviewed on: 1st September 2022

Very good price thanks

5
Always on hand for any help and advice good service Reviewed on: 1st September 2022

Excellent service

5
Excellent service and very competitively priced Reviewed on: 1st September 2022

Great value for money

5
Easy to arrange and great value for money. Advertised on comparison site so easy to find the best deal for your need. Reviewed on: 1st September 2022

So good that I have already recommended

5
I take insurance very seriously as I know how important it can be when you need it. I thought the layout, attention to detail and information provided from policy expert was excellent! I added a few things to my policy, and I’m pleased with the end result. So much so that I have already recommended to a friend. Reviewed on: 1st September 2022

New home insurance policy with Policy Expert

5
When renewing my home insurance policy I found that the premium with my existing provider had increased significantly. I looked around for a new provider and found Policy Expert. The details of the policy were clear, provided the level of cover I needed with the option to customise and add some extras. The payment was easy. All in all, a smooth process Reviewed on: 1st September 2022

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Policy Expert ?

    View all products