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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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14%
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1%
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Does the job

4
Does the job for a relatively reasonable price. Reviewed on: 10th August 2022
Craftiii4's avatar
Craftiii4

Excellent service

5
Policy Expert provided me with a seamless professional service with cost options to suit my requirements. Reviewed on: 10th August 2022
Ian Morgan's avatar
Ian Morgan

Great product at a competitive price

5
Simple, easy to navigate website. Excellent product options to choose from at a competitive price. Reviewed on: 10th August 2022
Amie's avatar
Amie

Expert service

5
Very good price and easy to do wood recommend to anyone . Reviewed on: 10th August 2022
Frederick's avatar
Frederick

Easy and efficient

5
I enquired about taking out a policy and had further questions on some specifics. I was told the query would be referred to another team, who promptly contacted me within 24 hours, booked an appropriate time to speak to me and then confirmed this was fine. I was really impressed with the customer service and communication provided, and then how easy it was to confirm the policy once we had exchanged. Reviewed on: 10th August 2022
Heather Carroll's avatar
Heather Carroll

Good value Home insurance.

5
Great cover plenty options to suit all. 2 nd to none for value and fair assesment of cover. Reviewed on: 10th August 2022
Roger Martin's avatar
Roger Martin

Excellent service

5
Great service, easy to get quotes. Recommended by family. Reviewed on: 10th August 2022
Lisa Cato's avatar
Lisa Cato

Very competitively priced & straight forward online process

5
I am always dubious of purchasing insurance products online but Policy Expert made the process very straight forward, accessible, unambiguous and provided the best overall price for my insurance needs. Reviewed on: 10th August 2022
R Insley's avatar
R Insley

Ease of use

5
The Policy Expert process is easy to navigate and provides the user with all the relevant information to make an informed choice. Reviewed on: 10th August 2022
John Murphy's avatar
John Murphy

Good value

5
Good value good coverage for home insurance. Clear options on website making it easy to choose what you want or don't want. Reviewed on: 10th August 2022
Ian Baker's avatar
Ian Baker

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