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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Too stressful when making a claim

Too stressful when making a claim Dont waste your money. HORRIBLE company when you are trying to make a claim. They will ask you to do it online/ via their portal then everytime you do it they will just close your claim without dealing with it. Send so many messages and they said they will reply within 4 hours but they never did. Reviewed on: 14th September 2024

Reply from Policy Expert Hello Regan, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

POLICY EXPERT - IF YOU NEED A CLAIM DON'T BOTHER

I have used this company for several years now - and like many say - you only know how good the insurance policy is when you need to make a claim. I have tried to make a claim for a nest of bees which has moved into the gap between the upstairs flooring and downstairs ceiling. I have sought professional advice and this nest obviously needs safe removal - particularly as my son has been stung several times now. Now in the general house insurance policy, bee removal does not appear to be covered??? I had to be passed around from pillar to post, make six telephone calls, send four emails and fill in two claim forms to be read word for word the details of the policy exclusions - which appears to be many might I add. I have filed a complaint and have had no reply to date. Apparently, bees are not classed as a 'pest' - I find this hard to believe when they are living in my house, stinging family members and eating through the joists to expand their nest. I appreciate they are protected and the service I contacted would remove them and relocate unharmed - but this is a service I cannot afford myself. I will not be renewing with this company for sure and will go to a more reputable, reliable main stream insurance company in the future. I know for sure that Admiral cover for bee infestation and that bees in homes is becoming more of a problem as we have more houses and less trees. Take my advice and go somewhere else for home insurance if you ever want to claim for anything. Reviewed on: 12th September 2024

Reply from Policy Expert Hello Bobby, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 27th September 2024

Excellent service.

Excellent service everything explained so well and price excellent along with the service ***** Reviewed on: 10th September 2024

Great price, good commumication!

Great price, good commumication! Not claimed yet, but that’s not a bad thing. Reviewed on: 9th September 2024

Home insurance at a reasonable price.

Understandable home insurance questions with a good price offered. Reviewed on: 6th September 2024

trustworthy.

Policy Experts are truly reliable and trustworthy. The response I got when I called that I had a blockage in my house was amazing. Good job and great team. Reviewed on: 5th September 2024

Good value home insurance.

Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

Helpful and kept informed.

Helpful and kept informed. Documents sent and competitive price Reviewed on: 4th September 2024

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