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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent Service and Price!

Really easy to work with, excellent customer service and very good prices and policies Reviewed on: 9th September 2021

Excellent service and great value

We used Policy Expert to inform our home insurance renewal. The service was excellent, simple to use and provided us with peace of mind that our renewal was comprehensive and competitive. Reviewed on: 9th September 2021

Very Professional

I have not had to make a claim on the policy or anything like that but getting my insurance policy from the company has been a good experience. To start with they were cheaper than the other companies I looked at. They made everything simple and I got my policy documents instantly by email which was followed up with relevant documents by post too. I am a very happy customer, so far. Reviewed on: 9th September 2021

Insurance

Good price and happy with product for price Reviewed on: 9th September 2021

Excellent price

Easy to use website, great selection of products and an equally great price. Reviewed on: 9th September 2021

Great Value for Money

The cheapest home insurance with everything covered. What more is required?! Reviewed on: 9th September 2021

Great service at great price

Having previously used a ‘household name’ for home insurance and received a renewal premium with a huge increase over the previous I started to check the rest of the market. Policy Expert had a really logical process to make sure I was not compromising in the cover needed and explaining the jargon in simple terms. The price was hugely lower than my current provider. All documents were emailed which saved paper copies allowing easy access ‘just in case’ they are needed. Will definitely use again. Reviewed on: 9th September 2021

Did not have to claim yet but so far everything was great

Good value insurance with all the important options included and swift buying process. Thankfully, never had to make a claim on the insurance but I have no reason to believe that would let me down. Reviewed on: 9th September 2021

Very easy to deal with and very competitive prices

Only took me five minutes on line Reviewed on: 9th September 2021

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