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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

So far so good

Fast to set up, easy to use website, plain English comms. Simple. Reviewed on: 2nd August 2024

Easy to use

Easy to set up, good value for money and easy to check policy when needed. Reviewed on: 2nd August 2024

Easy to set up a new policy with clear instructions.

Easy to set up a new policy with clear instructions. Received both emails & letter confirmation. Reviewed on: 2nd August 2024

Very impressed with the value for money.

Very impressed with the value for money. Felt the price was very fair. Hate buying insurance, because in common with many others, I always feel I am being ripped off. With Policy Expert I felt reassured that I was getting a good deal. Thank you. Reviewed on: 2nd August 2024

Refused claim

Claim was refused due to root ingress into a drain not being covered under the policy. Reviewed on: 2nd August 2024

Great range of products and competitive prices

Great range of products and competitive prices Reviewed on: 2nd August 2024

Simple and easy to follow instructions

Simple and easy to follow instructions Reviewed on: 2nd August 2024

Great value for money policy.

Great value for money policy. I've not needed them yet though. Reviewed on: 2nd August 2024

Feedback

So far so good, hopefully won’t require a claim experience Reviewed on: 2nd August 2024

Customer service

Extremely helpful and answered my queries immediately Reviewed on: 2nd August 2024

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