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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Cheap but read the terms and conditions carefully

Had a leak which came under ‘escape of water’ small print specified that the excess for this would be 7 times that of the excess for everything else. Got caught out by the small print, will be more careful next time. Surveyor came out and issued his valuation based on nothing but a pure guess, no up to date market rates for labour and materials, no actual estimation using quantities of either materials or labour. Just ‘system says this much’ naturally after the enormous deduction for the excess I was out of pocket by a lot of money! Reviewed on: 2nd August 2024

Quick easy efficient and clear multi use insurance

Quick easy efficient and clear process quotation and inclusion and exclusion from policy Reviewed on: 2nd August 2024

Excellent company .

A very good site, easy to fill out the questions. Always there if you need to ask a question. Reviewed on: 2nd August 2024

So easy and very straight forward.

So easy and very straight forward. Reviewed on: 2nd August 2024

Reply from Policy Expert Hello Amanda, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Georgia Response date: 6th August 2024

Quick and easy with no issues.

Quick and easy with no issues. Great value for money and good customer service all round. Would highly recommend. Reviewed on: 2nd August 2024

A pace-setter.

Fast, easy to communicte with, sound advice in relation to requirements and sensible price structures. - Standards are well above the norm. Reviewed on: 2nd August 2024

Easy to change information, top customer service.

I recently called to update my policy and it was so easy. It was great to be able to speak to a person. Why can't every company be like this? Thank you Reviewed on: 2nd August 2024

Fantasy very happy with my insurance

Fantasy very happy with my insurance Reviewed on: 2nd August 2024

Good price.

Good price...excellent communications......good service Reviewed on: 2nd August 2024

Top insurance provider

Fast frisndly professional service. No issues ans web site is easy to navigate and user friendly Reviewed on: 2nd August 2024

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