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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy and stress free experience..

Easy and stress free experience, it was a good path from comparison to completion and we feel we found the best deal for us! Reviewed on: 2nd August 2024

Very quick and easy to arrange.

Very quick and easy to arrange. No confusing questions just plain language and understandable. Certainly the best price for the house. Looking forward to my quote for car insurance later in year. Reviewed on: 2nd August 2024

Good price

Choose here cos it was a good price when renewing. Reviewed on: 2nd August 2024

Great customer service

I have had to claim on behalf of my mother to this insurance company and I found them to be quick, reliable and empathetic to the situation. There was no fuss in claiming and it was easy to do. This made go with the company for my own insurance needs and they are affordable with good customer service. Reviewed on: 2nd August 2024

Quick n easy, home insurance no nonsense.

Quick n easy, no nonsense. Would definitely recommend. Previously had home insurance with Halifax which was the basic package. I was paying nearly double the amount each month. With the cost of living this did force .me to shop around for a better deal. I’m now saving over £100 per year by switching to Policy Expert, my policy is also the full gold package policy which is a peace of mind if anything does happen to my property. Within a week of buying the policy l recommend Policy Expert to my sister ( which she also took out gold package) then my father bought the package deal two months later fot his home. So all in all policy expert are definitely highly recommended in my family three homes Reviewed on: 2nd August 2024

Good prices and customer service.

Good prices and customer service. Reviewed on: 2nd August 2024

Great for home insurance

They provide excellent value for money on our home insurance. Was really easy to set up. They also give great customer service and are very friendly and helpful. Reviewed on: 2nd August 2024

No issues experienced, no contact required with Poli...

No issues experienced, no contact required with Policy Expert so not able to comment on customer services. Good insurance cover at reasonable cost. Reviewed on: 2nd August 2024

Easy to understand policy and competitive pricing.

Easy to understand policy and competitive pricing. Very happy with my dealings with Policy Expert Reviewed on: 2nd August 2024

I purchased online with no problems

I purchased online with no problems Reviewed on: 2nd August 2024

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