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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Great cover for an outstanding price

Policy Expert met or my requirements at a great price. Friendly helpful agents no pressure selling and easy to use website. Reviewed on: 11th September 2019

Excellent

Staff really helpful so easy to setup nothing is a problem my second year offered such a good deal could not refuse thanks Reviewed on: 11th September 2019

easy to deal with

Always easy to deal with on the phone. Helpful tips in regular emails. Reviewed on: 11th September 2019

First class company

Efficient and friendly service, will definitely recommend them Reviewed on: 11th September 2019

Amazing service and cheapest price

Cheapest 2 years running, and amazing customer service when I called to discuss my renewal. Reviewed on: 11th September 2019

Great team and service - 100% recommend

What great, friendly service! I recently renewed my home insurance policy with Policy Expert. I was guided through the process and quotes, allowed to tailor the policy to meet my needs and all the time having all steps clearly explained and worked through so I felt in control. In the end a very competitive priced policy (the cheapest from all my search engine quotes) and happy took out another annual policy. Great aftercare as well. Cannot recommend Policy Expert highly enough. Reviewed on: 11th September 2019

Simple, quick and straightforward service.

Good company with excellent service staff. Have used them to sort out, simplify and reduce costs on several of my policies. Reviewed on: 11th September 2019

excellent

Have been with policy expert for many years and have been very professional to deal with. Reviewed on: 11th September 2019

Quick, easy and competitive renewal price

Contacted by customer services and asked about renewal, few minor changes over the phone and it was a quick renewal process which was competitive when compared against other insurance companies based on a like for like policy. Reviewed on: 11th September 2019

So far so good

Not had need to call on their services yet thankfully but otherwise they have been impressive. Good customer contact including monthly newsletter and information. Friendly staff when I’ve been organising renewal. No complaints. Reviewed on: 11th September 2019

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