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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Competitive prices

I had never heard of Policy Expert until a friend recommended them, and now I can't imagine going back. Their customer service is exceptional, providing clear assistance. Plus, their rates are significantly lower than those found on typical comparison websites. I saved money while receiving great coverage, making my experience truly satisfying. Highly recommended! Reviewed on: 2nd August 2024

Good service,

Good service, easy yo use website. Would recommend Reviewed on: 2nd August 2024

top notch and great value

Super simple to set up and great value for money compared to other providers Reviewed on: 2nd August 2024

Home insurance with them, no issues.

Home insurance with them, no issues. Reviewed on: 2nd August 2024

Easy and affordable insurance

Easy to sort, affordable prices for comprehensive insurance policy Reviewed on: 2nd August 2024

Easy to use website to look for the right policy for...

Easy to use website to look for the right policy for your needs. Competitive prices. Easy payment system. Piece of mind Reviewed on: 2nd August 2024

I am yet to use it for anything but the process of s...

I am yet to use it for anything but the process of setting it up was very easy, even for a first timer like myself. Recommended by my mortgage broker so clearly a company with a decent reputation as well Reviewed on: 2nd August 2024

Prompt and excellent service and very competitive.

Prompt and excellent service and very competitive. Reviewed on: 2nd August 2024

Excellent service so far

Easy to purchase online ,everything you need to know is easy to find Reviewed on: 2nd August 2024

Protection against unexpected damage.

The terms and conditions of the insurance cover looked a bit harsh when I first read through them but the pricing was very competitive. We have only ever had to make a claim once in the 27 years we have lived here and that was for a burst underfloor water pipe a long time ago. Before signing up to Policy Expert I spoke to one of their customer service advisors about my concerns but when he explained that their cover was intended to protect against unexpected damage and not age-related deterioration, it made absolute sense. Reviewed on: 2nd August 2024

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