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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Great price great customer service

I saved a huge amount switching to Policy Expert despite the fact that I had been with previous insurer for 6 years and had a no claims discount. Hoping that good prices and customer service will not change in years to come so that I don’t need to switch Reviewed on: 10th December 2018

Nice saving on my insurance

Nice and simple to get a quote and saved me some money as well Reviewed on: 6th December 2018

So far so good

I have only just taken out a home insurance, it was quick and easy all the information I needed was easily accessible. I did ring asking for a hard copy of the policy, really helpful no problems. A good service so far. Reviewed on: 5th December 2018

Excellent customer service

I found the service and advice given over the phone were excellent and very professionally handled. Reviewed on: 1st December 2018

Great cover for a great price

Very easy transaction and happy with my premium price Reviewed on: 26th November 2018

Easy and straightforward

Typed in a few details and the options were easy to select and amend as required. The cost of the policy made the experience even better. Reviewed on: 21st November 2018

Good level of cover at a reasonable price

Very easy to navigate on the site, over £100 cheaper than my existing insurer and with a much higher level of cover. Reviewed on: 21st November 2018

Recent purchase

I recently renewed my insurance and it was so quick and much easier than other sites. The questionnaire didn't seem as long and the 'ins and outs of the policy was easily explained. Reviewed on: 15th November 2018

Easy to use service

Having applied on line for home insurance, it was so easy and covered everything with clear explanations of what they needed from the answers. 10 minutes later, I have the cheapest insurance I have had for years, bought and paid for! Reviewed on: 15th November 2018

Easy to set up policy. Clear explanations

Professional and easy to use website. Explanations of the different locks useful. Reviewed on: 13th November 2018

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