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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Helpful and easy

Professional and helpful service, really easy to set up and renew policy. Reviewed on: 19th September 2018

Wow, just wow

Human being who care, need I say more....... Reviewed on: 19th September 2018

Very easy and direct service with no complications

Good service, easy to communicate with and good clarity. Reviewed on: 19th September 2018

Policy Expert are great!

Never thought I would say it about an insurance company but I have found Policy Expert to be great in all of my interactions with them. Reviewed on: 19th September 2018

Excellent service

Clearly explains the policy and and questions or queries you have pleasant friendly and come across as caring about YOU Reviewed on: 19th September 2018

Great service

Well priced product, no qualms claims process. Reviewed on: 19th September 2018

Value for money insurance

Great price, excellent contact centre, prompt responses when making a change in the policy. Reviewed on: 19th September 2018

great value home and contents insurance

i bought my home insurance through a comparison website and i did't have to pick and choose between what to keep and what not to, because it offered me all the benefits at a great low price!!. they were easy to follow through and purchase. Reviewed on: 12th September 2018

Efficient customer service and good value

I found that I'd make an error in DoB details in the policy. One phone call and Policy Expert had corrected and renewed the policy at no extra cost. Very pleased Reviewed on: 8th September 2018

Peace of mind...

The policy beat my renewal quote from my existing provider. The excesses were also a lot less. I sincerely wish I do not need to claim for any mishaps but I am confident they'll look after my household when needed. Reviewed on: 7th September 2018

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