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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Best price

Easy to arrange online. Low price. Reviewed on: 7th September 2018

Top Notch Service.

Great company to deal with - hardly any increase in the cost of my annual policy this year. Great value Regards Mike Terpilowski Reviewed on: 7th September 2018

Amazing customer service linked to great value

Best value and when I had questions quick and thorough responses Reviewed on: 6th September 2018

so helpful!

The guy on the phone (forgot his name) was so helpful and sorted everything out for me! Reviewed on: 5th September 2018

Great value

Cheapest insurance I could find by far and lots of extras included Reviewed on: 5th September 2018

Easy and comprehensive cover

Easy way to buy home and contents insurance, great value and plenty of flexibility Reviewed on: 5th September 2018

Excellent rate for insurance!

Easy to use website, excellent rates Buildings and Contents insurance with added free benefits. Very pleased with the service from Policy Expert!! Reviewed on: 4th September 2018

Really helpful assistance & brilliant value

Quick & clear to set up on the telephone with helpful staff. Incredible value as half the cost of other insurers! Many thanks. Reviewed on: 4th September 2018

Great deal! Great Customer Service!!

I've just renewed my Buildings and Contents Insurance (4 Sept, 2018) for yet another year with Policy Expert. Despite all the advice that one should never renew with one's current Insurer, I tried the Comparison sites, and still came back to Policy Expert! I should have known that Policy Expert would give me the best Cover for a price that I was happy to pay, and I could have saved myself endless hours trying to figure out dozens of quotes from Comparison sites! Part of the deal that I was offered - and accepted - was that I was given a preferential price based on the fact that I was a Loyal Customer! That SAVED ME £69.95!! So, thank you Policy Expert, and in particular Lewis Marshall (New Business), Sam (Renewals) and Victoria Brown who ensured the whole process went as smooth as silk! See you next September guys!! Kind regards Mike Collinson Reviewed on: 4th September 2018

Easy renewal

Very easy process with very competitive premium. Reviewed on: 4th September 2018

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