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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience.
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Policy Expert Home insurance reviews (9137)

Excellent

5
Excellent service and product. Every year I renew my household buildings and contents. Reviewed on: 4th September 2018
Neil's avatar
Neil

Good informative call handling and prices

5
This is based on experience as a purchaser and at renewal. I have not had any reason to claim on the policy so far so cannot review this process Reviewed on: 4th September 2018
Andrea's avatar
Andrea

great value

5
great value for the money, helpful phone service Reviewed on: 3rd September 2018
giovanni's avatar
giovanni

Fantastic customer service

5
Having been a bit sceptical at first, I was fully reassured come to end! What a fantastic service I received and such a smooth transition! Would recommend all day! Reviewed on: 2nd September 2018
William wangs 's avatar
William wangs

Couldn't be easier

5
Staff were friendly and helpful so sorting our policy was a breeze. Reviewed on: 2nd September 2018
Sarah D's avatar
Sarah D

Great service

5
Very knowledgeable and focused on what's right for the customer Reviewed on: 2nd September 2018
Richard's avatar
Richard

Amazing!

5
Couldn’t fault the experience at all! Everything was great! Reviewed on: 2nd September 2018
Helen 's avatar
Helen

Great service!!

5
Brilliant customer service team. Really helped us out when we had a problem. Will us again!! Reviewed on: 2nd September 2018
Terry Brown's avatar
Terry Brown

Excellent service

5
Very competitive prices and great service. Would definitely use again. Reviewed on: 2nd September 2018
Anisha's avatar
Anisha

Fab company

5
Affordable simple quotes. No underhand hidden fees. Fantastic cannot rate policy expert high enough!!! Reviewed on: 2nd September 2018
Hansa Patel's avatar
Hansa Patel

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