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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

very encouraging early dealings.

5
prompt and friendly. Help and solutions given and made decisively. Reviewed on: 22nd August 2018
Jean Bentley's avatar
Jean Bentley

Good service

5
I am completely satisfied with the service provided. Professional polite and not as long winded as some, well done. Reviewed on: 22nd August 2018
Cindy 's avatar
Cindy

Clear and helpful

5
Easy to use, polite call centre if you need to speak to an advisor. Reviewed on: 22nd August 2018
Jane Merritt's avatar
Jane Merritt

Excellent provider

5
Excellent service and great customer service which keeps me coming bsvk for the 3rd year for my insurance and competative with other insurances Reviewed on: 21st August 2018
Nicola's avatar
Nicola

Excellent coverage at competitive price

5
I wanted a policy that would cover our home and contents in every eventuality and also had some expensive items I needed noted on the policy and covered away from the home. We also have a swimming pool in the house. I wanted to speak to a representative to confirm these would be covered and I was dealt it’s very professionally and efficiently. The price was very competitive and I was confident that I was fully covered for all of my needs. Reviewed on: 21st August 2018
Jared lewis's avatar
Jared lewis

Painless process

5
First time buyer of home insurance from Policy Expert and it is still too early to comment on how good the product and their customer service is. However, so far I have no complaints. The online application process was straightforward and the quote competitive. Reviewed on: 21st August 2018
V. Pujara's avatar
V. Pujara

Value & Service

5
My partner used Policy Expert after his long term insurance provider increased his premium by 35% for no reason that they could explain. He looked around and found Policy Expert and gave them a try. He was delighted with the service he got and the value offered. He recommended them to me and my experience was exactly as his. Simple, clear, easy to deal with and great value. Reviewed on: 21st August 2018
JKIR's avatar
JKIR

Personal service

4
Staff put in the time to get it right! Reviewed on: 21st August 2018
New policy owner's avatar
New policy owner

Home Insurance cover

4
Good choice of insurance options so you just pay for the level of cover you need. Reviewed on: 21st August 2018
Shelagh G's avatar
Shelagh G

Home Insurance cover

5
Good choice of insurance options so you only pay for the level of cover that you need. Reviewed on: 21st August 2018
Shelagh G's avatar
Shelagh G

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