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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Nice & Easy

As always I was last minute in renewing my insurance but Policy expert made it simple, clear and easy. I had used them previously a couple of years ago and found them helpful and good communicators. The price was not the cheapest on the comparison websites but they included more in their package without hidden add ons or extras. Reviewed on: 9th July 2018

Great customer service

Whilst it was initially a pain to not be able to just add an item to be covered under my current home insurance policy, and a new policy having to be taken out, the staff member I dealt with ( Hannah?) made the process as easy and as quick as possible. Reviewed on: 9th July 2018

Good Service

The process was easy to understand and completed without incident. I would recommend. Reviewed on: 9th July 2018

Simple service

Never had to claim but so far not had issues and it's a fair price Reviewed on: 9th July 2018

Excellent Customer Service

Just renewed with Policy Expert for the second year. Great prices and excellent customer service. Reviewed on: 8th July 2018

Easy transaction

Smooth, easy insurance renewal, Policy Expert take all the hassle out of renewing, they keep you informed and up to date on renewal date, cost and cover and supply very good value cover. Reviewed on: 8th July 2018

Value for money

Exceptional value for money. Very competitive price Reviewed on: 8th July 2018

Easy to fill up and full instructions are available

Highly recommended for all . So easy to fill up thank you Reviewed on: 8th July 2018

Customer Service A*

A lovely lady rang me to see if they could better their renewal price. She was courteous and helpful. Not pushy like some others. Ultimately they kept me for another year! Reviewed on: 8th July 2018

Quick, easy and light on the pocket

This is my second year of having buildings and contents insurance through Policy Expert. Easy to apply online and competitive with others. Reviewed on: 7th July 2018

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