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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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84%
See only 4 star reviews
14%
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1%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9136)

Very Happy Quality and Helpful Service

5
I spoke to Joe and he was really helpful and sorted all I needed and matched a competitive quote that I had which was cheaper than my renewal.. I will promote the service and the company. Thank You Reviewed on: 29th June 2018
M Gibbs's avatar
M Gibbs

Quick and easy process

5
I renewed our insurance on line. It was quick and easy. Reviewed on: 29th June 2018
Maggie Fray's avatar
Maggie Fray

Brilliant!

5
Brilliant so far, website easy to use and navigate, fair pricing. Brilliant offers and the additional covers are great! Reviewed on: 28th June 2018
Natalie23's avatar
Natalie23

Friendly and helpful

5
We've been insured with policy expert for a year. They were always very helpful and efficient and good value. Reviewed on: 28th June 2018
Emma's avatar
Emma

Excellent service when renewed and when had to make a claim.

5
Very clear and helpful advice on phone. The service when we made a claim was fast and fair. Thank you. Reviewed on: 28th June 2018
Wilkins's avatar
Wilkins

Very satisfied with the service

5
I had received a letter through near my renewal and called up and got an amazing deal. The person I spoke to was so helpful and talked me through all the policy and any concerns I had to get the right one for me. The price was amazing and the member of staff(Can't remember name) was brilliant. Thank you. Reviewed on: 28th June 2018
Allanna's avatar
Allanna

Good Experience

5
Everything done online so no interaction with a person, but everything clearly covered. Cost a little higher than other quotes received, but decided against the hassle of moving for just a few pounds. Reviewed on: 28th June 2018
Leicesterspire's avatar
Leicesterspire

Couldn't have been easier!

5
From the moment we first came across Policy Expert, recommendation from a friend and review ratings from Google, we found everything to our liking. We have just started our second term without the hefty hike now we are no longer a new customer! Reviewed on: 28th June 2018
Wayne Holman's avatar
Wayne Holman

Fantastic, easy cover

5
£6 more than last year, but still cheaper than other companies I've compared with. Reviewed on: 27th June 2018
Nicki 's avatar
Nicki

Great service, great price!

4
Called Policy Expert to cancel my renewal, but they offered me just a good quote which covered all of my needs I decided to renew! Knowledgeable and friendly staff talked me through everything. Great stuff! Reviewed on: 27th June 2018
L Thompson's avatar
L Thompson

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