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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Sterling service.

My policy updated automatically without any hassle. The cost was comparable with any ''compare site''. Reviewed on: 1st June 2018

Good costomer service. I have not had to claim just taken home and content insurance.

Polite staff. Explained all details. Reviewed on: 1st June 2018

Great service

Simple and easy process to renew my policy at a competitive price, no hesitation in recommending to friends and family. Reviewed on: 31st May 2018

Great value for money.

Fantastic value for money in the first year (shame about the renewal price, but still competitive with other providers). After a burst radiator, they were easy to contact and speak to, and managed to get things sorted fairly promptly. Reviewed on: 31st May 2018

Good customer service

I've not had to make a claim so I've no idea how good my policy really is, but the customer service was strong (very friendly & funny American chap on the other end of the line) and the price is competitive too. Reviewed on: 30th May 2018

Policy Expert is just what we need

Very competitive pricing with clear, est to understand policy information. E-mails sent promptly and queries answered promptly. Reviewed on: 29th May 2018

House Insurance

Efficient service, good communications Reviewed on: 29th May 2018

Best and cheapest home insurance l could find.

Luckily we have not had to make a claim, so we can't comment on ease of claiming. This is our second year with this company and I think we will remain customers, everything so straightforward. Reviewed on: 29th May 2018

Excellent

Excellent service rang up to cancel my policy and he found me a better deal well done Reviewed on: 29th May 2018

Time may tell me!

I can only give a review on the cost of my insurance which I found acceptable against other providers. I cannot give a customer review without having made a claim and hopefully that will never happen! Reviewed on: 29th May 2018

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