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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Very likely to recommend to a friend

5
Hassle free. No problems. Will definitely recommend to family and friends. Reviewed on: 17th May 2018

So far so good

5
Everything so far has been very smooth. I have been updated continuously via email and have full visibility of both my policy and my credit agreement. Also really impressed with how competitive Policy Expert is. With Legal Expenses and Emergency Assistance included what's not to like!! Reviewed on: 16th May 2018

Renewal quote still better than anyone else

5
I am now into 2nd year off house and contents insurance and unlike all the other insurance companies my renewal quote was excellent and the most competitive Reviewed on: 16th May 2018

Home insurance

5
Buildings & Contents insurance very competitive price. Very good cover, includes Legal & Home Emergency and a helpline. Reviewed on: 16th May 2018

Good service, reasonable prices

4
Good online service even better personal telephone experience. Reviewed on: 16th May 2018

Great product.

5
Great service, no hassle, cheap, highly recommended. Reviewed on: 16th May 2018

easy to book

4
Easy to book, excellent cover, very competitive price Reviewed on: 15th May 2018

Just he ticket

5
Policy expert website was easy to use and the quote and eventual policy I went for was exactly what I needed with a free year of emergency cover- a lot of unsurers offer incentives but non that are useful Reviewed on: 15th May 2018

Inexpensive and prompt service

5
Hassle free, competitively priced and documents received promptly. Reviewed on: 15th May 2018

Competitive price

3
I bought the insurance through a comparison site which was considerably cheaper than going through the company website for the same cover Reviewed on: 14th May 2018

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