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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

First impression

My experience with policy expert so far is positive Reviewed on: 9th May 2018

Reasonably priced and Fuss Free

Renewing was simple, slight increase in price but comparable with other companies. I've not needed to make a claim yet so can't really comment on the process. Reviewed on: 9th May 2018

Great price and service

Great price and service. Highly recommended to my friends and family. Reviewed on: 9th May 2018

Fab insurance company

Really easy to communicate with, all documents sent conveniently online, great competitive prices. Monthly emails with offers etc. Would definately recommend Reviewed on: 9th May 2018

Easy

Quick and easy to set up. Good prices Reviewed on: 8th May 2018

Brilliant service to a first time customer!

Very easy to get quote and even happier at policy offer, can’t get much better than that! Reviewed on: 6th May 2018

Amazing customer service and saved money and even better package. Thanks

The dude hat call was very helpful and welcoming. I hate it when people call me trying to sell me things but was made to feel at ease straight away. Reviewed on: 6th May 2018

Value for money

I phoned to cancel my renewal as a price comparison produced a better deal. However, the agent was able to match the alternative price and with better levels of cover. Great! Reviewed on: 6th May 2018

Home and Car Insurance

Policy Expert are the best company I have dealt with in a long time. Christian was very patient and helpful nothing was too much trouble I would not hesitate to recommend them to my friends.. I have an other insurance due at he end of June as it was more than 30days away they have made a note to ring me nearer the time to give me a quote excellent service Reviewed on: 6th May 2018

The Price is right

Happy that renewal did not increase very much as I hadn,t had a claim. Happy with cover hence my staying. Reviewed on: 6th May 2018

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