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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Great value

4
It was very easy to get the correct policy and cover. The costs were easily broken down so I could see what I was paying for and the level of cover etc. The site worked well, was easy to use and navigate and easy to understand. Well done Policy Expert, you're doing it right! Reviewed on: 19th February 2018
Jaymz2105's avatar
Jaymz2105

Quick and easy home insurance renewal

4
So far I have had excellent service from policy expert and at an affordable monthly premium. I will use again. Reviewed on: 19th February 2018
suzie's avatar
suzie

Very easy to setup

5
I found the website easy to use and all options very detailed in their explanation. Reviewed on: 19th February 2018
James's avatar
James

best quote

5
had my renewal price sent to me I found a better quote,but you were able to match that quote,staff were friendly and very helpful.so I decided to stay with you for another year,hope you can do the same next year Reviewed on: 19th February 2018
douglas nelson's avatar
douglas nelson

Excellent value for money would highlybrecommend.

5
Simple to understand the form and fill in. Excellent service. Reviewed on: 18th February 2018
Ann Harris's avatar
Ann Harris

House and contents

5
Absolutely brilliant always looked after me hassle free..... The best...... Reviewed on: 18th February 2018
Ange's avatar
Ange

Home and contents

5
Been with these guys for 6+yrs and wouldn't go anywhere else every year I've been looked after,these guys are Brilliant .... THE BEST!!!!!! Reviewed on: 18th February 2018
Ange's avatar
Ange

First class service

5
Rang to transfer my home insurance to a new house. Got patient and helpful service throughout. Very satisfied with the warm and professional help and advice. Would recommend this insurance company for value and quality Reviewed on: 18th February 2018
John Deacon's avatar
John Deacon

Excellent policy for an excellent price

4
Easy to retrieve quote through compare the meerkat. Details simple to understand, not to much jargon. Excellent price for good quality. Documents received immediately through email. Reviewed on: 18th February 2018
Vgibbs's avatar
Vgibbs

Excellent policy for an excellent price

4
Easy to retrieve a quote through compare the meerkat. Site is easy to use and information is all understandable, not too much waffle + jargon. Quick and easy to adjust, read through and pay. Instant documents received on email. Reviewed on: 18th February 2018
Vgibbs's avatar
Vgibbs

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