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Policy Expert : Home insurance reviews

View other Policy Expert products
4.73
Based on 9,137 reviews, last reviewed 11th Jun 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026
RICHARD C's avatar
RICHARD C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

very good

5
very good communication, polite sales person, good product Reviewed on: 5th January 2018
Jin Li's avatar
Jin Li

Good service

5
Staff very helpful and polite. Little shocked by water damage excess but overall decent quote for the year Reviewed on: 5th January 2018
Natalie Hitchon 's avatar
Natalie Hitchon

top cover at a sensible price

5
There is scope to have minimal cover at a low price and various levels of cover all the way up to very comprehensive cover at realistic cost . The customer service team are very helpful should you have any questions . Reviewed on: 5th January 2018
gordon odonnell's avatar
gordon odonnell

policy expert

5
Agent was very helpful and dealt with my business perfectly. Reviewed on: 5th January 2018
malcolm shires's avatar
malcolm shires

House Insurance renewal 2018

5
A good policy offered at a good price.My only nag would be that when I received my renewal quote I constantly was pursued on the telephone.I do not appreciate that kind of business pursual. Reviewed on: 4th January 2018
Gwyn Sparey's avatar
Gwyn Sparey

Easy to deal with

5
Had to make a claim a few years ago and all went very well, friendly staff and made a stressful time as good as it could be. Reviewed on: 4th January 2018
Dionne Willis's avatar
Dionne Willis

Half the price

5
This policy was easy to set up and half the price of my provider last year . Reviewed on: 4th January 2018
Carol foley's avatar
Carol foley

Excellent and easy to set up

5
I found the who experience to be simple and logical. I would recommend them to anyone. Reviewed on: 3rd January 2018
Christian Hulme's avatar
Christian Hulme

Quick and easy full cover

4
Recently purchased home and contents cover from Policy Expert, the amount of cover provided was similar to my previous policy with another company but also included Home Emergency and Legal / Identity Theft Cover and still managed to be £30 cheaper. Reviewed on: 3rd January 2018
Chris Kendall's avatar
Chris Kendall

Superb Service

5
Excellent, easy to use website with very competitive pricing. Reviewed on: 2nd January 2018
Stephen's avatar
Stephen

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