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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Quick and simple to renew our home insurance policy

Polite and helpful on the phone, went through it all carefully with me and the quote was the best of those I compared (like for like). Reviewed on: 7th January 2018

Renewd my Annual House Insurance Policy

What I love about Policy Expert is their simple to understand policy, no hidden script, quite simply great value. Highly recommended. Reviewed on: 7th January 2018

Home insurance

As a silver surfer I found this site easy to navigate. Reviewed on: 7th January 2018

Great

A Great Customer Service if thr price is right won' go anywhere else Reviewed on: 7th January 2018

So easy & simple to c0mplete the whole process.

From when I received an E-Mail reminder. it took just minutes to speak to an advisor, and decide upon renewal, complete satisfaction. Reviewed on: 6th January 2018

Excellent customer service

I have been a customer for a few years. They always beat any renewal quote. Reviewed on: 6th January 2018

Cannot fault customer service or price/quality

An excellent product at a really good price, with great people on the end of the phone Reviewed on: 6th January 2018

Good price and service so far

One of best buys after existing insurer increased their premiums. Seem very efficient and organised so far. Reviewed on: 6th January 2018

Excellent policy benefits at a very reasonable price

My renewal for my home contents and building insurance was up for renewal at a cost in excess of £450. It is worth noting that I have not made any claims against the insurance for many years. I decided to check around, and with Policy expert I saved around £300 for very similar benefits, and in some respects, enhanced benefits. The whole process of buying was very simple and all correspondence was timely and professional. I expect I will be staying with Policy Expert for some years to come. Reviewed on: 6th January 2018

Straight forward to complete application

Great price in comparison to my existing provider, the application was quick to complete and straight forward. Overall a good user experience at a competitive price. Note i have not made any claims Reviewed on: 6th January 2018

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