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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Straightforward, excellent customer service and good value too - thank you!

This is the second year we have insured our home through Policy Expert - effectively communicated policy update, informative documentation and excellent customer service. Reviewed on: 15th December 2017

Super easy

Really easy, friendly service. We called before exchanging and were given an email to reply to when done, we had a call back within ten minutes and had it sorted in another ten. Reviewed on: 14th December 2017

Competitive Price with no Comprimise

Very competitive cover with fantastic customer care Reviewed on: 14th December 2017

very good

really good service and very helpful Reviewed on: 13th December 2017

Great Value

I decided to go with Policy Expert after reciving a very high renewal quote off my current supplier. Policy Expert ofered me much better coverage at a much lower cost. Reviewed on: 13th December 2017

Car insurance review

Very simple to use, great service! Reviewed on: 13th December 2017

Excellent value for money

Quick and easy to o online , highly recommended Reviewed on: 13th December 2017

excellent

excellent straight forward to use service on line and very competitive prices Reviewed on: 13th December 2017

Good price

Great price with lots of extras included as standard Reviewed on: 12th December 2017

Good but could be better

I originally had my home insurance with this company in 2015 which included the extra Emergency cover as well. However, I had an incident with a leaking water pipe in my property garden and was forced to arrange an excavation, repair, and reinstatement of the garden so I contacted the Emergency cover help line, to be told that they would only cover the repair and I would have to pay for excavation and reinstatement work myself. Also, in view of the £350 excess fee I declined the repair offer which would of cost more than the actual repair itself, and why I transferred my home insurance to a different supplier in 2016. 2017. However, I have now decided to give the company another go in 2018. Finally, the policy I have arranged with the company on a annual basis has cost me £117 online, yet, I was quoted £168 for the same policy terms by a Policy expert telesales member of staff over the telephone before this so be very careful. Reviewed on: 12th December 2017

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