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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

New Customer

Home Insurance was due for renewal. I went on Compare the Market website and found Policy Expert was the cheapest quote. I mentioned this to a family member and they also use yourselves for there home insurance. Found website easy to navigate, Reviewed on: 3rd October 2017

Great price, great service

Very competitive quote with great free additions such as free legal cover and free emergency cover. Recommended Reviewed on: 3rd October 2017

Competative Price

Phoned for a renewal price having obtained other quotes from other insurers beforehand. Able to better the prices that i had obtained so stayed with policy expert. Reviewed on: 3rd October 2017

Excellent price for an excellent Cover

Application process was smooth, with easy to see comparisons between the products that were on offer. Would recommend to everyone. Reviewed on: 3rd October 2017

Very easy to do business with the company

Having lost an email with attachments it was no trouble getting it resent.The staff member was very efficient and polite. Reviewed on: 3rd October 2017

Simples

Renewal was easy - just a few clicks Reviewed on: 3rd October 2017

No real issues

1st year in own house and they offered the best deal. Shopped around for renewal but still couldn't find anything that offered the cover we needed for a better price. Only issue is premiums went up instead of down for year 2 which I was surprised by. But still a good deal anyway Reviewed on: 3rd October 2017

Too many companies involved!

I've been with Admiral previously, one click and everything is done. With Policy Expert I've already had three separate emails for different parts of the policy and now a fourth email for the direct debit! I'll be going to to Admiral next year. Reviewed on: 2nd October 2017

Best product on comparison website

Found this provider to be he best for price AND the level of cover combined on offer out of all of the nearest ten insurance brands on the list. Reviewed on: 2nd October 2017

Easy renewal

Shopped around comparison sites and Policy Expert beat them hands down. I had a query about Emergency Cover (included when I first switched) and phoned to enquire about cost. Even with that added still the cheapest and the (very nice) chap also found a few pounds more that he could squeeze off the price. More expensive than last year but still the cheapest with Emergency AND included legal costs. Reviewed on: 2nd October 2017

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