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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Satisfied Customer

I contacted after receiving my renewal quote. I realised that my attempts to amend last years policy had in fact resulted in certain incorrect information being recorded. I accept this was my error. When I explained my error & what changes I required for this years policy I was dealt with professionally, courteously, quickly & with empathy. I look forward to renewing further policies in years to come. Reviewed on: 27th September 2017

Cheapest with adequate benefits

Very helpful customer care. Bet thorough and very patient and understanding. Reviewed on: 27th September 2017

Excellent service, quick and easy to arrange.

Totally happy with how quick everything was sorted. Excelkent service abd communication. Reviewed on: 27th September 2017

Easy set up

Simple procedure to purchase the policy - have not made any claims so cannot speak for that procedure, but all good so far, with a policy that is easily understood and adequately covers at a good price Reviewed on: 27th September 2017

good quality insurance

the 2nd year of insurance with policy expert and they beat most of the other deals and are easy to deal with and customer service is good as well Reviewed on: 27th September 2017

Fantastic

What a fantastic deal with Policy Expert!! Reviewed on: 27th September 2017

great customer service

very helpful and considerate service Reviewed on: 27th September 2017

Home Insurance renewal.

Good customer service. Fast and efficient. Made my renwal hassle free. Reviewed on: 27th September 2017

Value for money

Insurance at a great price. I have used Policy Expertsfor the last 2 years and have had no problems with them. Reviewed on: 26th September 2017

Straight forward and reasonable

Straight forward process and received a very reasonable quote compared to my current cover at the same level of covarage. Reviewed on: 26th September 2017

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