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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Consistently excellent

Customer focused service with excellent support and advice quickly given Reviewed on: 1st September 2017

good policy reasonably priced

seems to be a perfect policy for my home Reviewed on: 1st September 2017

Really competitive renewal rates

We've not changed insurance provider for 3 years now as we're always been given a very competitive renewal rate. Reviewed on: 1st September 2017

cheapest

apart from being the cheapest staff very helpful . Reviewed on: 1st September 2017

friendly and professional

Helpful when choosing the right cover. When I was looking for a quote for our new home, they phoned to see if they could help. Not pushy at all. Reviewed on: 1st September 2017

Super Service

Have been with this company for two years and have always had excellent help and service when I have had any queries. Staff are friendly and make sure I have understood what I have been told. This is the first company that has EVER REDUCED my yearly premium so very happy as I have still got the same level of cover. Reviewed on: 1st September 2017

Excellent service

Good quality policy at a very competitive price. Reviewed on: 1st September 2017

Home and Contents Insurance.

Rang to discuss my renewal quote. Spoke to a very helpful chap qho explained all my terms and conditions. After a short discussion we agreed on a new quote and I was pleased. Reviewed on: 1st September 2017

Not overly impressed

Increased renewal cost, removed extras from the quote until calling to complain, just offer an honest price!!!! Reviewed on: 1st September 2017

Great service,, competitive price

Very friendly customer service and a good 2 year fixed cost Reviewed on: 1st September 2017

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