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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Excellent customer service

I took out home insurance when buying our new house. We subsequently changed the house name, and this has taken time to filter down to various databases. Despite the change not showing up, the customer service team have been so helpful and reassuring, phoning me a few weeks later with an update. Can’t fault them. Reviewed on: 2nd August 2024

Solid price, solid service.

Solid price, solid service. Lower cost v competitors but as of yet, sightly better service. Reviewed on: 2nd August 2024

Did it all online, very cost effective and all to th...

Did it all online, very cost effective and all to the point Reviewed on: 2nd August 2024

Great policy

Very easy to use website, covered everything needed for my insurance. Saved £100 on my renewal price. Reviewed on: 2nd August 2024

Great service

Easy to navigate, easy to understand also. Reviewed on: 2nd August 2024

Good website. Helpful staff. Good value

Very good website site. Very efficient admin. Good value for money. Actually got to speak to someone on the phone when I had a question I could not find the answer to on the web site. Reviewed on: 2nd August 2024

Really knowledgable and efficient.

Really knowledgable and efficient. Knew everything I needed for my house purchase Reviewed on: 2nd August 2024

Good value

Good value for your money. Never had any issues. Reviewed on: 2nd August 2024

Great value and easy to set up my cover.

This was my first home insurance policy and was extremely easy to set up. Policy expert kept me updated with emails and they were very competitive on their premium price and also their value concerning what they offered ed within the policy. I would recommend them and also use them again for future insurance cover. Reviewed on: 2nd August 2024

A Pleasure to do business with !!

I found it necessary to amend my policy which was very economical and excellent value to purchase and was astonished by the ease and efficiently my request but promptly dealt with by a most pleasant and knowledgeable customer services operative. Reviewed on: 2nd August 2024

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