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Policy Expert : Home insurance reviews

4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

great value and easy to buy on line

5
great value and easy to buy on line Reviewed on: 2nd August 2024

Good experience

4
I had a good experience, purely through online quotes and documentation. I've had no interaction with customer service as of yet, but details of my policy are clear and concise. Reviewed on: 2nd August 2024

Good value, good cover, easy to deal with!

5
Good value, good cover, easy to deal with! Reviewed on: 2nd August 2024

Excellent

5
No fuss no frills no extra sales push , just good value for money . Reviewed on: 2nd August 2024

Good value and easy to get the policy set up

5
Good value and easy to get the policy set up Reviewed on: 2nd August 2024

It is okay

3
Not too bad. It seems fairly alright. Reviewed on: 2nd August 2024

It was very easy to sign up for policy expert's home...

5
It was very easy to sign up for policy expert's home insurance, the price was competitive and the documents easy to access and understand. I haven't had to make any claims yet to be able to comment on customer service. Reviewed on: 2nd August 2024

Good job!. The staff have been helpful and kind

5
The staff have been helpful and kind Reviewed on: 2nd August 2024

Very helpful, simple and easy to use

5
Very helpful, simple and easy to use Reviewed on: 2nd August 2024

Used a comparison site but I’ve never needed to get...

4
Used a comparison site but I’ve never needed to get in touch with them Reviewed on: 2nd August 2024

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