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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
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1%
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0%
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1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Fantastic service all round

5
Quick and uncomplicated set up, Fairly price with loads to offer. Reviewed on: 7th July 2017
Gemma 's avatar
Gemma

Helpful and friendly.

4
The phone contact was helpful and friendly and the website was easy to follow. Reviewed on: 7th July 2017
Pauline Chadwick's avatar
Pauline Chadwick

Quick and easy

5
Quickly matched price of other online quotes so renewed my policy again with them so making things nice and easy. Reviewed on: 7th July 2017
S. Greaves's avatar
S. Greaves

No complications and very straightforward

5
EXCELLENT COMMUNICATION, VERY PROFESSIONAL SERVICE AND COMMUNICATION FROM THE PERSON WHO DEALT WITH MY HOME/HOUSE INSURANCE. Reviewed on: 7th July 2017
EDWARD JOHN McCLELLAND's avatar
EDWARD JOHN McCLELLAND

Saved money

5
Selected this policy via Compare the Market. Cheapest by far and for the same cover it saved me £300 per year. Reviewed on: 7th July 2017
Davey Hicks's avatar
Davey Hicks

Pain free house insurance

5
Switched to Policy Expert and it couldn't have been easier. Reviewed on: 7th July 2017
Emma Bowler's avatar
Emma Bowler

amazing customer service

5
i got my renewal notice in the post was impressed with the fact it had only gone up by £10, so i went online and discovered a great deal you had online for 2 years at the same rate and when i spoke to your staff i got it set up and this was £14 cheaper and next year the price will be the same next delighted thanks Reviewed on: 6th July 2017
susan hunter's avatar
susan hunter

Cliff's Review

5
Very quick no hassle very good price so far so good. Reviewed on: 6th July 2017
Cliff james's avatar
Cliff james

Quick and easy

4
I called to renew my insurance and was given a discount easily. I was spoken to nicely and I am happy with my service Reviewed on: 6th July 2017
Rajvir Sangha's avatar
Rajvir Sangha

Great value home insurance

5
I was paying around £600 a year for my home and contents insurance and was looking to make some savings. I used a price comparison website which led me to Policy Expert, and they've saved me around £400! Friendly and efficient service and even got 2 for 1 on cinema tickets! Reviewed on: 6th July 2017
Niki Phillips Brownlow's avatar
Niki Phillips Brownlow

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