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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.14 (66 reviews)

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1.79

Based on 66 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

20%

64%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Never ever get post office car insurance My dad had car accident which was not his fault. They said they can't repair the car as repair will cost more than value of car so, we opt for car mon... Read more Reviewed on: 31st January 2025

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (66)

Review of the Post Office, Car Insurance:

Awful service.

Awful service. Reported an incident that took place on the 17th of October. It's now January and still nothing done. Have called them 8 times and enterprise twice who are also rubbish. Straight forward incident aswell, my car was parked. My advice don't go with post office! Reviewed on: 4th January 2025

Nightmare comany

Post office insurance are totally a mess. Lots of promises but no action. Set up home insurance and couldnt even see the policy and then they took double payments. In the rnd I cancelled because they were terrible. Over two weeks and they still owe me a refund. Dont go there what ever you do. Nightmare. Reviewed on: 13th July 2020

Couldn't renew my insurance

I have had car insurance through the Post Office for a few years. However, this year when my insurance was due for renewal, I received a letter to say their panel of insurers were unable to offer me insurance. Nothing has changed since last year and I've not made any claims for years. They were unable to offer any explanation when I phoned. However, silver lining, I have got insurance with another reputable company at £100+ less! Reviewed on: 18th May 2020

home insurance

i told them i did not want to carry on with home contents insurance 'but they still took the money from my account ,tried to contact them by phone but was put on hold every time for at least 20 min,so i gave up in the end. Reviewed on: 9th May 2020

Fantastic

Absolutely fantastic experience and could have been easier to deal with. Reviewed on: 12th September 2019

Great value easy online service

So easy to setup and clear information on their site. Reviewed on: 9th July 2019

Hassle Free And Good Value

The insurance was very quick to arrange online, had good coverage, and was good value. Reviewed on: 6th July 2019

Post-office money -rip off

I took insurance out for a motorbike on the 1st April for £124. On the 1st May I changed the bike. Post-Office offered me an extortionate price for the new bike (£450 as oppose to the £153 which what it has actually cost). So I said I would cancel the policy. The refund on the policy was £10.90! Outrageous Reviewed on: 2nd May 2019

CAR INSURANCE/ DO NOT BUY

Just found out that I have lost my annual no claims discount as I changed car half way through the year. What a joke!! Other insurance companies DO NOT play these games. I would advise that you steer clear and chose a company that know how to look after their customers. Reviewed on: 12th February 2019

ms

I have always had good customer service from them and have always done their best to assist me Reviewed on: 17th August 2018

AN ABYSMAL SERVICE

I thought that the +50 offer looked like a good scheme so made an application on-line and was accepted, paid a years premium, documents duly arrived by post and then two or three days before the policy was due to start I received a letter informing me that the policy had been cancelled. The reason given was that the Claims Underwriting Exchange (CUE) had belatedly identified two accidents that had taken place in the last five years that had not been declared by me. The first was on 01 August 2013 which I admittedly overlooked. The second was in May this year when a visitor bumped my vehicle when it was parked in my drive. I was in fact in bed. The third party admitted liability and his insurance company paid for repair. I had made no claim. CUE, however, had identified me as the driver and of being at fault. To try to sort this out with customer services became a nightmare, it took ages to get through in the first place and then often the line went dead before I could speak to anybody. In the end I realised that I was flogging a dead horse and went back to my original insurer. All this, when a quick call from PO Customer Services could have sorted these anomalies. I then discovered that there is no address to which you can send a letter of complaint: it all has to handled by CS. If there was a minus five star rating that would be my selection. I too will be contacting the Car Insurance Ombudsman. Reviewed on: 22nd July 2018

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