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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.8 (141 reviews)

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1.80

Based on 141 reviews, last reviewed 5th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

Zero out of 5 stars Post Office Travel Insurance: If I could give this company a zero, I would. Do not use this company unless you want to be given the runaround; be aske... Read more Reviewed on: 5th December 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel insurance reviews (141)

Review of the Post Office, Travel insurance:

Claiming is impossible

Took 2 weeks for the post office to acknowledge the claim (made online) and this was only after calling them and being put on hold for 45 mins. Since then, I’ve received 4 different emails from 4 different claims handlers that haven’t spoken to each other or read notes on their system. I had to see a doctor in Spain whilst on holiday for an ear infection which cost 90 euros and I was prescribed antibiotics which cost a further 30 euros. There is a £50 excess on the policy. They have asked me to provide booking confirmations, boarding passes, medical notes from the treating doctor, invoice from the treating doctor and receipt, prescription notes, invoice and receipts (all provided) and now they want a medical certificate from me GP in London. The certificate asks the doctor about all unrelated medical history and asks the doctor to confirm when I first contacted my GP about my condition and for his medical opinion on the treatment I received. I haven’t seen my GP about the ear infection in Spain because I saw a doctor in Spain, I was treated and the ear infection cleared up. My GP is understandably reluctant to complete the ‘required’ medical certificate because he is busy treating patients that actually require medical treatment and does not want to pass judgement on a fellow doctor in Spain when it was not my GP that examined or treated me. Post Office can no longer be trusted. Terrible service and despicable treatment. Will never buy an insurance product from them again Reviewed on: 12th September 2022

Value for money

Nice to know we could enjoy our holiday without having to worry or pay a fortune for insurance Reviewed on: 29th September 2017

Great Service

Easy to go in store and take to someone to get travel insurance Reviewed on: 24th September 2017

Friendly and Helpful

Very helpful, friendly service when dealing with medical issues on Annual Insurance Reviewed on: 13th September 2017

Very simple and quick sign up for this insurance

I got my travel insurance with the Post Office for my recent trip and it works out as quite a good deal with the cover for 1 year! Very easy to go into my local branch to sign up. Reviewed on: 25th July 2017

Helpful and friendly

Bought travel insurance from post office every time I have gone on holiday and it is always affordable. The staff inshore are always friendly and helpful. Reviewed on: 31st May 2017

Best travel Insurance to get

always reliable, great prices, easily accessed in local villages or online Reviewed on: 10th April 2017

HIGHLY RECOMMENDED

Trust worthy and highly recommended. Reviewed on: 29th August 2016

good value especially for annual

Offers cover for eventualities often not covered by other companies and as standard not extra Reviewed on: 27th August 2016

Clear and concise

The information was clear and concise so I knew what I was getting and was good value for money Reviewed on: 14th August 2016

CheekyCharges Campaigner

We purchased our Travel Insurance for a short weekend away in Spain. Unfortunately whilst there we were robbed. The PO were brilliant with most of our claim although they refused to cover a mobile phone that was stolen as they said that would be covered by the house insurance (which luckily it was) Reviewed on: 2nd March 2016

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