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Privilege : Home Insurance reviews

Name: Home Insurance
Rating: 3.3 (23 reviews)

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2.82

Based on 23 reviews, last reviewed 26th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

43%

13%

2 star

35%

Latest highest rating:

5

Does what you want I have had my home insurance with Privilege for a number of years now, their prices are always competitive and their customer service is brilliant Reviewed on: 24th September 2024

Latest lowest rating:

1

I was with privilege insurance for over five years ,... I was with privilege insurance for over five years , then this year insurance increased by over £40 for home insurance previously it had increased by ... Read more Reviewed on: 26th February 2025

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About this product

Privilege home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Privilege handle your home insurance claim? Our Privilege home insurance reviews can help you to find out this and much more. Have you ever had a policy with Privilege? You can tell us about it by writing your own review below.

Privilege Home Insurance reviews (23)

Review of the Privilege, Home Insurance:

Insurance didn't fix a leak

I reported a leak to my insurance and this was an emergency. That was a week ago, I've not heard from the insurance. I got the leak fixed and paid hundreds of pounds, then was told the insurance won't be reimbursing the money, won't be fixing the floor, and most certainly did not fix the leak, so i have to ask, what exactly do they do after taking money from customers? I'm extremely disappointed and upset that basically I've been scammed with this insurance and been left on my own when i needed it the most Reviewed on: 7th November 2023

Straightforward process

I switched home insurance to privilege through a comparison site. Much cheaper than renewing with previous insurer. A very simple process all in all. Reviewed on: 22nd August 2023

Worst company ever! Never use them

I filed a claim with them, the refusal came quicker than I could log out, they refuse to answer my emails, complete ignorant bunch of scamsters, I will not be renewing my policy with them. If you have any doubts about Privilege home insurance or even car insurance then run as fast as the wind from them, us a decent company there should be a law against fraudulent insurance companies like this Reviewed on: 9th May 2023

Good service, well priced.

Easy to renew, competitively priced and good service Reviewed on: 14th August 2022

Competitive across all sectors

Always competitively priced in all sectors with excellent and efficient service. Reviewed on: 30th August 2019

Reasonable

Reasonable cover, good price. Not had to use but happy with it Reviewed on: 6th July 2019

Be very careful!

Bitterly disappointed that despite only making two honest claims (one which we chose not to pursue) that we have now been declined household insurance! Be very careful, back in 2015 on a technicality Privilege made our first ever claim into two claims, even though we could evidence it was only one. Now following a recent leak we were advised by a specialist whom we paid for to contact our insurer, which we did. Despite not pursuing this claim Privilege have since told us we've claimed too many times and are a bad commercial risk! I intend to take this matter further with the Financial Ombudsman Service because we have been unfairly treated. Reviewed on: 11th June 2019

How did it go so wrong

I was in a straight forward non fault accident,going down main road car pulls out in front of me I can't stop and go into side of it Driver of other car try's to get me let him arrange repairs I refuse and go though my insurance. Go on hoilday for 2 weeks car repaired when I get back all good Now the bad bit 10 months later I get a phone call saying I am at fault for the accident. Now this is the other drivers story that they believed. I let the driver out off the turning for my foot to come off the brake then go into the side of him this is not a joke ,this is what they believe. AVIOD THEM I NOT SURE IN THEIR IS SOME SORT OF FIDDLE GOING ON OR ITS JUST PURE INCOMPETENCE BUT DONT I WONT BE BULLIED AND I AM IN THE LUCKY POSITION TO PAY TO SEE THIS THOUGH WITHOUT THEIR HELP Reviewed on: 18th October 2017

Disaster made good

Had a flood in the house, causing quite a lot of damage. Privilege were very good, sending out various tradespeople as required. All necessary work was completed to a high standard without quibbling about anything. We chose to continue to live in the house and so were given compensation for the disturbance. They also paid for the water lost and for the electricity used by the dehumidifiers. We are very pleased with the way the claim was handled. Reviewed on: 24th September 2017

Reliable and decent but they penalise loyalty

No problems - this seems to be a reliable and decent company - but a couple of issues that are common in the insurance business. First, after buying their home insurance policy for 2 years and making no claims they hiked the renewal premium up by over 20%. Not entirely surprising but annoying. Second, despite being an online service they offer no obvious provision for cancelling an unwanted renewal online; you have to then phone them up. On a positive note, they answered quickly and it was a UK call centre. Reviewed on: 31st August 2017

Convenient

Did at same time as car insurance. Very helpful Reviewed on: 1st August 2017

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