Prudential Reviews

Ratings based on 24 reviews Last review 3 months ago
3.88 / 5Great overall rating

Prudential uses long-term thinking to create long-term value. Smart Money People is the place for Prudential reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Prudential Reviews (24)

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22nd July 2020

Unacceptable

I was mis sold a pension by Prudential in 1981 (was lied to about benefits, guarantees etc). But, because this was pre-regulation time, I discovered that there was nothing I could do about this, and continued paying into this, as advised by them,...

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I was mis sold a pension by Prudential in 1981 (was lied to about benefits, guarantees etc). But, because this was pre-regulation time, I discovered that there was nothing I could do about this, and continued paying into this, as advised by them, otherwise I would have lost 10 years’ of payments. Through the years, I never managed to get a first time straight answer to anything from them. Now it is time to take out this pension. I have been trying since October 2019 to get an actual quote of what I was due: keep getting long (5 page +) letters showing ‘illustrations’, ‘estimates’ but no hard facts. Every time I try and ring have to wait a minimum 45 minutes to get through (minimum 20 minutes pre Covid) and never manage to get a straight or useful answer, again. The irony is that, if one tries to contact them through their online portal, they are advised to ring ‘for quicker response’!!! I now have engaged an IFA to chase them. He found out that the documents I was sent did not include a product code, apparently essential. Again, tried to ring them to request this: was told that I was placed on a ‘waiting list’ to call back ‘in about 15 days’! looking at this thread, it is obvious that they are doing everything possible to stall the cashing of the policies. And, on top of that, they informed me that I cannot access my funds without first having proof of having received ‘financial advice’, which would cost about£5,000 (pay that to get my money!!!). Funny though how they seem to be quick and on the ball when it comes to online PR: quick with platitudes there. Unacceptable!!!

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6th November 2016

Do not touch this with a bargepole

Saved with a Prudential ISA toward buying a house. We cashed in five other savings accounts by asking for the money and having it transferred to our account the same or the next day. Prudential said it would take TWO WEEKS to get our money. We needed...

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Saved with a Prudential ISA toward buying a house. We cashed in five other savings accounts by asking for the money and having it transferred to our account the same or the next day. Prudential said it would take TWO WEEKS to get our money. We needed it in a week. They charged us £20 to transfer the money 'fast' and even then would not guarantee that it would arrive in time for exchange. We still don't know if we are going to be moving on Wednesday, or whether we will be short of the £15k we saved in the Prudential.