Prudential Reviews

  Ratings based on 28 reviews       Last review 1 week ago    

Prudential uses long-term thinking to create long-term value. Smart Money People is the place for Prudential reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Prudential Review Insight

What are people saying in their reviews?

Customer Service

47% of feedback is Process related

Customer profile

Top Age Profile: 65+

Top Channel Preference: Online

Bond

Savings bond

This bond works for me financially and knowing I can access it any time is useful

Reviewed on 17th January 2022
Rosie Williams's avatar
Rosie Williams
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Pension

Poor company to handle your money.

I call about the years of service I had with spectrum brands. I was hired in Aug 1976. They froze the pension in June 2010. Do the math, it should be a couple months short of 34 years of service. Yet Prudential says it is only 27.9. If they can't... Read more

I call about the years of service I had with spectrum brands. I was hired in Aug 1976. They froze the pension in June 2010. Do the math, it should be a couple months short of 34 years of service. Yet Prudential says it is only 27.9. If they can't do simple math, they really should not be handling anyone's money.

Reviewed on 9th November 2021
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Karen Humphrey
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Investments

A Steady Choice

If you want a steady investment whose returns are not up and down like playing snakes and ladders and you know will over the year give you a return of 3 to 4% then I can definitely recommend a Prudential "Cautious" Investment. Has yet to let me down... Read more

If you want a steady investment whose returns are not up and down like playing snakes and ladders and you know will over the year give you a return of 3 to 4% then I can definitely recommend a Prudential "Cautious" Investment. Has yet to let me down and I do not expect it to.

Reviewed on 10th March 2021
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Mike Hare
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Pension

Lost pension fund

15 weeks after I found out the prudential lost my pension fund 15/20 calls 30 mins to 1 hour wait to be answered each time - placated by promises of calls back that have never come. Still no closer to them sorting the situation out. ABSOLUTELY... Read more

15 weeks after I found out the prudential lost my pension fund 15/20 calls 30 mins to 1 hour wait to be answered each time - placated by promises of calls back that have never come. Still no closer to them sorting the situation out. ABSOLUTELY DISGUSTING SERVICE - DO NOT USE THESE INCONSIDERATE INCOMPETANT CRETINS FOR ANYTHING

Reviewed on 12th February 2021
David Lewis's avatar
David Lewis
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Annuity

Unacceptable

I was mis sold a pension by Prudential in 1981 (was lied to about benefits, guarantees etc). But, because this was pre-regulation time, I discovered that there was nothing I could do about this, and continued paying into this, as advised by them,... Read more

I was mis sold a pension by Prudential in 1981 (was lied to about benefits, guarantees etc). But, because this was pre-regulation time, I discovered that there was nothing I could do about this, and continued paying into this, as advised by them, otherwise I would have lost 10 years’ of payments. Through the years, I never managed to get a first time straight answer to anything from them. Now it is time to take out this pension. I have been trying since October 2019 to get an actual quote of what I was due: keep getting long (5 page +) letters showing ‘illustrations’, ‘estimates’ but no hard facts. Every time I try and ring have to wait a minimum 45 minutes to get through (minimum 20 minutes pre Covid) and never manage to get a straight or useful answer, again. The irony is that, if one tries to contact them through their online portal, they are advised to ring ‘for quicker response’!!! I now have engaged an IFA to chase them. He found out that the documents I was sent did not include a product code, apparently essential. Again, tried to ring them to request this: was told that I was placed on a ‘waiting list’ to call back ‘in about 15 days’! looking at this thread, it is obvious that they are doing everything possible to stall the cashing of the policies. And, on top of that, they informed me that I cannot access my funds without first having proof of having received ‘financial advice’, which would cost about£5,000 (pay that to get my money!!!). Funny though how they seem to be quick and on the ball when it comes to online PR: quick with platitudes there. Unacceptable!!!

Reviewed on 22nd July 2020
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Tony Saunders
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Bond

They are good with my money

I have invested with the prudential since I was 25 years old, so I have trusted my money with them for over 60 years. They ahve always given me a positive return on my investment.

Reviewed on 28th January 2020
Flashford's avatar
Flashford
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Pension

Great switch to Pru

I moved to a Pru flexible pension with my IFA and have been very satisfied with the level of service and investment returns

Reviewed on 3rd January 2020
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AnIdleMan
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Critical Illness

GETTING TO KNOW THE PRUDENTIAL WAY

I HAVE BEEN ATTACHED TO PRUDENTIAL IN A PENSION POLICY AND THEY HAVE ALWAYS LOOKED AFTER ME

Reviewed on 8th September 2019
brian saunby's avatar
brian saunby
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Investments

Prudential Investments

The Prudence Bond is safe andconsitently provides a good rate of return

Reviewed on 4th July 2019
James Silcock's avatar
James Silcock
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Health Insurance

how do you get help when you most need it.

needed good guidance about getting the best out of my money.

Reviewed on 23rd April 2019
brian saunby's avatar
brian saunby
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Pension

Easy pension to understand

Prudential helped me open a pension and start saving for the future. They made sure I understood the risks involved and investments. I felt so comfortable investing funds there for my pension.

Reviewed on 15th April 2019
janeoholl's avatar
janeoholl
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Pension

Crooks

My pension turned out to be worthless, wish I hadn't bothered. These folk are crooks or very bad at investing and therefore should work at something they're better at.

Reviewed on 23rd September 2018
Gary Wild's avatar
Gary Wild
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Life Insurance

Straightforward

Easy enough to set up, straightforward questions as expected.

Reviewed on 8th September 2018
David Cooper's avatar
David Cooper
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Car Insurance

Prudential a trustworthy name

Bottom line, they’ve never let my family down in 40 years!

Reviewed on 17th July 2018
Mikee52000's avatar
Mikee52000
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Pension

Great insurance company

Been with them for years never had a problem

Reviewed on 5th May 2018
Scott Gordon's avatar
Scott Gordon
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Investments

Excellent Returns

I have a PruFund Investment plan since 2008. It has had magnificent returns.

Reviewed on 27th January 2018
Chris Hunt's avatar
Chris Hunt
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Home Insurance

Very likely

Excellent customer service and product

Reviewed on 1st October 2017
Simeon Morris's avatar
Simeon Morris
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Home Insurance

Fantastic service

Great customer service always willing to help and dont rip you off

Reviewed on 22nd September 2017
Rennene Hartland's avatar
Rennene Hartland
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Car Insurance

Average

Chosen because it was the best priced. Limited experience talking to customer service advisor on the phone. Was reasonably polite.

Reviewed on 12th September 2017
Sam Gunning's avatar
Sam Gunning
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Life Insurance

simple and easy to understand

Good straightforward policy, reasonable monthly premium and (unlike Aviva), not too much hard copy papers landing on the doormat!

Reviewed on 22nd August 2017
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Bruce S.
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