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Purely Pets: Pet insurance reviews

Name: Pet insurance
Rating: 4.71 (2030 reviews)

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4.71

Based on 2,030 reviews, last reviewed 2nd Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026

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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

Purely Pets Pet insurance reviews (2030)

Review of the Purely Pets, Pet insurance:

Poor service, slow claims process, rising premiums

With insurance, there are limited interactions upon which to base your judgment. My experiences with Purely Pets thus far have generally been unfavourable. In fairness, the premiums seem competitive for the level of cover - although we will only truly be able to assess that if/when they pay out on a claim! However, they have increased the premium aggressively in year two, despite our pets being young, healthy (no prior claims) and kept indoors. They increased our premiums further when we told them we had moved (from West London to home counties and the pets never leave the house, so it's hard to see what possible change there could be to the risk profile). And now to my ongoing claim. Purely Pets don't pay for treatment up front so you are already having to incur expenses and wait to claim back. Then they have busted through their already lengthy claim assessment period with nothing but standard, identically worded text messages in the meantime, telling me not to worry. I sent a message to follow up and they have busted through their timeframe for responding to that too! Will they ever respond? Will they ever process my claim? The customer service is slow to non-existent and the fervour with which they increase premiums is another bad sign. (My claim has not yet been assessed, so this review is not influenced by a good or bad result). Reviewed on: 23rd August 2024

Great value

Great value insurance for my cat and so far hasn’t gone up a lot at renewal so no messing about switchingx Reviewed on: 13th July 2019

First class pet insurance

Only the best will do for my dog. Great service, great reassurance, great satisfaction Reviewed on: 13th July 2019

Friendly

Pet insurance for a realistic price Reviewed on: 13th July 2019

Lifetime cover

Life time cover, which means no worries, my fur babies will get the best possible care all their lives, my fur babies are my world, getting the best cover and great service at a good price, thanks to purely pets Reviewed on: 13th July 2019

Top insurers

In the event of a claim very efficient and pay quickly Reviewed on: 13th July 2019

The best!

Friendly staff, great prices and excellent cover for your pet! Could not ask for anything more! Reviewed on: 13th July 2019

Good pet insurance

I took out my policy in January this year, I had to claim in February they paid out with no question. Reviewed on: 13th July 2019

Amazing

They are such a pleasure to deal with. Reviewed on: 13th July 2019

Excellent and helpful company to deal with

Prompt payment and communications Reviewed on: 13th July 2019

Excellent company

Good value for money for a very comprehensive policy Reviewed on: 13th July 2019

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