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Purely Pets: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.8 (2023 reviews)

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4.67

Based on 2,023 reviews, last reviewed 5th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024

Latest lowest rating:

1

10 weeks to respond and only paid £200 of £600 claim I was a customer for 3 years. I made a claim in August 2024 and it took them 10 weeks to assess it and they only did that after I made a formal compla... Read more Reviewed on: 5th November 2024

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About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2023)

Review of the Purely Pets, Pet Insurance:

John Wick Era

Let me tell you about this company. I have had a year plus ongoing complaint so much so I'm first name terms with the Escalations team. Anyway that aside. Monday morning 4am my beautiful dog takes a negative turn, I do what anyone would do which is call the vet, I rush to the out of hours vet which is half an hour away. By 5am I'm crying and being informed that she has heart failure and her lungs are full of fluid. The choices are to try and pain relief and do as much as they can or euthanasia. Can't even say it without getting upset. What I should have done is consult the small print of my policy because, I should have left her on oxygen and comatose for 43 days which is then 36 months. Because guess what these sneaky something-holes have inserted into there contract. No cementation fees until your policy is 36 months. Mine was 34 weeks and 2 weeks. You're reading this going - well no big deal that's the policy. Yeah I get that. That doesn't diminish the overall standard of fights I've had with Purely Pets and this is the topper. I mean come on, what kind of clause even is that? In many ways it isn't even about the money £300 it is what it is. Its the rawness of feeling. See how you feel if you fall foul of being unfortunate of these. Reviewed on: 14th February 2024

Trying not to honour claim

The one star is only due to the politeness of staff. The company has decided to reject twice a vets bill of £3154.00. We have always been responsible pet owners. So we took our dog to the Vets at the end of 2022 due to a lump that came up and down on her knee. Vet looks at it and says monitor come back if it grows. We go back in 2023 and Vet decides to take aspirate etc. Ends up we need to have operation etc. sent claim in and rejected as the company claims it was a pre existing condition and not mentioned when policy was renewed. There was no condition when we renewed the policy and the Vet says to monitor!!! If at the time the Vet decided that action was needed then we would have done this at the time. Surely any sensible person can see this decision is not understandable and it feels the company are just trying to find an excuse not to honour the policy. I will end my policy as soon as I can once I have exhausted my complaint to the financial ombudsman. But got to reflect that at present could recommend this company to anyone. I would suggest not buying a policy with Purely Pets. Reviewed on: 30th November 2023

Disgusting do not use

Horrible experience I would not recommend to anyone Reviewed on: 8th November 2023

4 WEEKS STILL NO PAYMENT!

SHOCKING! 4 WEEKS AND STILL COUNTING TO GET PAID!! Should have checked the Pet Insurance Guide who rates them 2/5!!! I have had 5 rescue dogs over my lifetime and never experienced anything this bad. Portal online never gets updated, call centre staff are like robots and clearly THE SHAREHOLDERS like to hang onto the interest our large sums of money are making them Reviewed on: 26th September 2023

Scammers

Refused to pay me out when my cat died, keep well away from this company Reviewed on: 19th September 2023

To Award one star actually hurts

The whole company are a complete shambles They issue Various promises and e mails knowing they have no intention of paying your claim We feel that we have been conned after being told our claim is now unsuccessful after we have paid ourselves for our Dogs operation , Prior to being told we would be covered by one of there telephone advisors Please please be warned you are dealing with a heartless ruthless money making machine, who will go to extreme lengths to not paying your claim !! Don't make the same mistake we did Date of experience: 13 September 2023 Reviewed on: 13th September 2023

AVOID AT ALL COSTS

Don't bother insuring with them they never pay out even if you have a lifetime policy they just reject on basis its a pre-existing condition. Reviewed on: 29th August 2023

Stay clear they make any excuse not to pay out

I whish I'd done my research before paying out to these. I've paid nearly £40 per month for years, I tried to claim for my dogs ear infection which turned out to be cancer of the ear canal, she had many visits to the vets with the bill being nearly £600, when we tried to claim, because the 1st visit was just before it was renewed, the bill was only for £45, they took £160 excess off that bill which they carried over to the next bill so they carried over £115 and took it off the remainder, plus they said the many visits for ear infection was different from the removal of the tumor, so they classed it as two separate claims 3 in total so they took off 2 x £160 plus £115 access off the previous, in total we received just over £100 from a total bill of nearly £600, their loss as we will be cancelling our insurance which equates to approx £500 per year, which is more than they should have paid us. This should not be allowed to happen, who is monitoring these bad companies Reviewed on: 5th August 2023

AVOID

Would stay clear, POOR SERVICE VERY SLOW LIVE UP TO THE ANYTHING NOT TO PAY NARRATIVE OF INSURANCE. Details below you decide :- Put in a clam in back at the start of May for treatments payed for regarding a servier ear infection totaling around £700 After being told it will take upto 4 weeks to prosses, it has in fact taken mour than 8 and after several chaise up calls It has now been declined due to being an "existing condition" Personal I think this is a very loose use of the word condition as they are referring to a 1 week course of antibiotics back in 2019 (4 years ago) Personal that is not an ongoing condition But I let you decide Reviewed on: 6th July 2023

Appalling

Avoid. Rejects claims but happily takes your monthly payments. READ REVIEWS!!! Reviewed on: 11th May 2023

Please read before taking a policy

Please, please read this review before taking out insurance with this company. Claim numbers: 3154839, 3154827 Unfortunately, we had to have our mother’s two elderly dogs put to sleep as she pass away from a stroke and her dogs were too old and set in their ways to be rehomed, we tried so many places. We are now 5 months on and Purely Pets are still trying to find ways of not covering the vet and cremation costs. I have just had another call with them and they are now passing this over to their complaints department (again). The call handler I spoke with (Mark) was rude and raised his voice at me. He and Purely Vets, are now blaming the vets for not providing the correct information. Purely Pets are making what has been a difficult and stressful situation so much worse. You are meant to have insurance to help in these sorts of situations not make them more difficult. Reviewed on: 15th February 2023

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