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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
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TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
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gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2026)

Purely pets insurance awards

5
Well mannered and pleasant staff who were very helpful and patient explaining how the policy would work. The staff went above and beyond their job description to answer all my questions Reviewed on: 12th September 2020

Amazing Pet Insurance

5
Have been with Purely Pets for nearly 10 years. I have never had anything but excellent customer service. Always pay out quickly and are not as expensive as other insurers. Will always use them for my pets. Reviewed on: 12th September 2020

Simply the best

5
Purely Pets were the cheapest I could find for my 8year old dog. I find them very helpful and friendly straight forward to deal with just what I was looking for. Reviewed on: 12th September 2020

Great service received every time

5
I have been with Purely Pets for a few years and have always received a great service whenever I’ve had to make a claim. Very helpful people on the end of phone when contacted and never ahead to wait long for payments to go through. Reviewed on: 12th September 2020

Trustworthy.

5
We have not had to use you yet but should we have to I feel very confident that you would deal with a claim fast and honestly. I have only heard good of your company. Reviewed on: 12th September 2020

Yes!

5
I always get treated like a valued customer when I speak to the Purely Pets team and there is no question they cannot answer or problem left unresolved. Thank you Purely Pets! Reviewed on: 12th September 2020

Fantastic insurance company

5
Very impressed with the customer service and overall effectiveness of my cover. Very quick to respond to queries and also with payouts. Reviewed on: 12th September 2020

They really care

5
I love how Purley Pets really care! They offer 24/7 verinary help which is so useful for getting advice Reviewed on: 12th September 2020

Good value

5
I've insured my pets, past and present with Purely Pets. I have found the close to be fair and the help I got when I needed to claim was great. Still using them now and will continue to do so. Reviewed on: 12th September 2020

Claim

4
Had a claim and it was all finalised within a couple of weeks and straightforward Reviewed on: 12th September 2020

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