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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM
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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

So easy.

5
Effortless insurance. 24hr helpline is a god send. Reviewed on: 10th September 2020
Simon's avatar
Simon

Good

5
Never had any problems with them Reviewed on: 10th September 2020
Slug's avatar
Slug

Friendly, understanding and caring

5
been with Purley pets for a fews years now and just had to make my first claim, it was handled with a speedy response and settled really quickly. Brilliant company Reviewed on: 10th September 2020
sharon 's avatar
sharon

Top service

4
Premium cover for an essential product Reviewed on: 10th September 2020
Chris Johnson 's avatar
Chris Johnson

Great insurance

5
Great insurance Good value and easy to setup Reviewed on: 10th September 2020
Neil king 's avatar
Neil king

Good value cover

4
I haven’t had to make a claim with Purely Pets as yet, but the cover they provide and the price is very competitive, which suits me - and my pet’s needs Reviewed on: 10th September 2020
Happy customer's avatar
Happy customer

Hassle free

5
Easy to understand the various level of cover available and straight forward to navigate the website. No issues whatsoever and would definitely recommend to anyone looking to insure their much loved family pet. Reviewed on: 10th September 2020
Laura 's avatar
Laura

Easy to set up. Best prices and cover

5
Very easy to communicate with. Offered the best prices and best cover. Reviewed on: 10th September 2020
Mitra Rose Nami's avatar
Mitra Rose Nami

Best insurance around

5
I found they covered me for every thing I needed for my pet insurance I have yet to make a claim Reviewed on: 10th September 2020
Louise's avatar
Louise

The Best

5
Great price and great service Reviewed on: 10th September 2020
Wendy Lilley's avatar
Wendy Lilley

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