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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.12 (241 reviews)

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4.05

Based on 241 reviews, last reviewed 8th Aug 2025

90% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

totally disgusted at the attitude of staff when i wa... totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for ... Read more Reviewed on: 8th August 2025

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (241)

Amazing for saving and having money paid in

Never ignore your calls always a helpful good bank Reviewed on: 15th December 2018

Mrs

My first current account was with RBS Reviewed on: 7th December 2018

Nice staff !

Nice people over the phone and nice people in the bank aswell ! Reviewed on: 7th December 2018

The bank app is really good !

Nice people over the phone...nice people in the bank aswell ! Reviewed on: 7th December 2018

Good customer service

Friendly customer service with minimal waiting time. Updates of accounts are overdrawn Reviewed on: 3rd December 2018

RBS REVIEW

RBS IS OK AND BEEN A CUSTOMER FOR A FEW YEARS NOW Reviewed on: 27th November 2018

Adequate

I've had it since I was 16 and haven't changed account due to outright apathy Reviewed on: 23rd November 2018

I love the app!

The RBS mobile app is just brilliant. I literally don’t banking whilst walking along the street - gone are the days of long phone calls to faceless call centres or having to log into a PC to do anything. Well done RBS! High Five! Reviewed on: 15th November 2018

Really easy to set up

So easy to set up for basics needs :) Reviewed on: 14th November 2018

Poor service

Don't look after customers and only care about getting money in. Reviewed on: 10th November 2018

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