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RBS: Business Banking reviews

Name: Business Banking
Rating: 3.58 (33 reviews)

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3.62

Based on 33 reviews, last reviewed 2nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

27%

12%

18%

Latest highest rating:

5

I have only had minor difficulties when I needed to... I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive Reviewed on: 2nd April 2025

Latest lowest rating:

1

Pointless but amusing waste of time I have operated an RBS business account for 2.5 years, the account has existed for about 7 years. No matter what I try I cannot view or download state... Read more Reviewed on: 11th June 2022

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About this product

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

RBS Business Banking reviews (33)

Review of the RBS, Business Banking:

Abysmal customer service, hopeless systems, if there is a shit encrusted wellie award, they win hands down.

Probably not enough words. How about 6 episodes of screwing up a CHAPS transfer in 48 hours resulting in costs of £2500 on my part, plus ten hours on the telephone? And lying about the reasons, then just admitting they had a problem with their systems bit not letting customers talk to the team dealing with the problem? Perhaps not being able to understand the need for two payees (credit card accounts) with the same company (Amex), but with different numbers (as they are different cards and not allowing this to be set up on Digital Banking; advising me that whilst this cannot be done in the app, it can be done if talking directly to someone on the telephone banking; them saying yes, no problem, and finding that it cannot be done; being told but eh complaints team that the details just provided to them by the person trying to help me have not been entered in the complaint record and after explaining again, the complaints rep then saying "ok, let me read what they wrote down..." RBS are LIARS. Then there is the "linked hi interest account" fiasco, where you get an SMS every morning telling you that your current account is going to go overdrawn even when there are funds in the linked deposit account, because the system cannot deal with the linked accounts; or not being able to see loan details online? Or, just being constantly told you can only do things in branch, when there is no branch within 25 miles as they have set them all? They are too big to control their own people, no-one in their teams takes ownership of a customer's problem, they simply DO NOT CARE. Reviewed on: 17th March 2021

Good local banking

Branches are very local which makes life easier. Also find the staff to be friendly and helpful although fewer machines would be better! Reviewed on: 21st January 2016

Friendly & Local

I've been with RBS for a long time, and see no reason to leave. Reviewed on: 21st January 2016

All the same

All banks are the same, not much difference in between them. RBS are friendly, and have a good local branch but more staff would be helpful. Reviewed on: 21st January 2016

Easy access and reliable

Easy access and reliable and a good level of service. Reviewed on: 21st January 2016

Runs smoothly

No complaints, runs smoothly. Not local to the business but we do everything online so that's not a problem. Reviewed on: 20th January 2016

Lend More Money Please!

Pretty much all fine - no major gripes. Reviewed on: 20th January 2016

Avoid like the plague

To start with, I'm annoyed that I have to give Rbs 1 star...need minuses for them. Everything from the customer service to the ease of contacting them is atrocious. AVOID Reviewed on: 19th August 2015

Good service - very slow customer onboarding

After an extremely slow onboarding process (it took a number of weeks, I did not hear back within the timeframe communicated and I had to chase the call centre to ensure it was processed), the overall experience has been good. I like the online banking portal (apart from a number of months where it made you sign in twice??), and I have not come across any scenarios where I have had to ring the call centre. I would prefer it if the debit card was contactless though. Overall satisfactory experience. Reviewed on: 6th August 2015

Good overall but telephone lines can be very busy

We have used RBS as our business bank for a while now (over 6 years). Service is often as I expect it to be, but the call queue times can be too long. This morning I've been on hold for over 20 min which is 20 min I can't get back or get on with my day. Reviewed on: 11th June 2015

New to business banking...not always easy to understand

I've found getting my first business bank account a pretty confusing process! The application process takes much longer than I would expect and seems a lot more complex. Not sure if this is rbs specific, but definitely feels like the process could be better managed. Reviewed on: 13th March 2015

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