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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.84 (11989 reviews)

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4.84

Based on 11,989 reviews, last reviewed 17th Jun 2026

60% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

They seem to be honest and consistent. They seem to be honest and consistent. You know where you are. They remain competitive. The web site is secure and easy to use. I like them Reviewed on: 17th June 2026

Latest lowest rating:

1

I recently told RCI bank about an illness I have and... I recently told RCI bank about an illness I have and wanted to close my accounts. I was told my money would be in my nominated bank account by the clo... Read more Reviewed on: 12th March 2026

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About this product

The RCI Freedom Savings Account has unlimited access and a seven-day service.

The Freedom Savings Account is free to use and available to UK residents aged 18 or over. You need to pay in and out through an RCI Bank savings account or a linked UK current account.

RCI Freedom Savings Account reviews help you find out what it’s really like to be a customer. If you’ve used RCI before, you can also leave a review and share your experience.

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Awards

Best savings provider 2026

Awarded to the savings account provider rated highest in UK customer reviews.

RCI Bank Freedom Savings Account reviews (11989)

Impossible to get through.

I was keen to make a substantial deposit into my account. For this I need both my account number and sort code. So i printed off my statement which shows an account number but no sort code. I tried phoning, but after hanging on for 45 minutes, gave up. I emailed and was advised that they would get back within a few working days, but also gave out their Newcastle number. On phoning this i was almost immediately put onto the same automated message of the day before. All i want is those details which will allow me to make a deposit. I have requested that someone phone me. What are the chances? I Reviewed on: 10th November 2022

Reply from RCI Bank Hi James, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

No one on the phone

I have tried to call them twice - They claim they are available on the phone 7 days a week - The first time, I waited for 45 minutes before hanging up. I have now been on the phone for 30 minutes. I don't think there is a single person on the phone. I started at 9am. No indication of queue either. Reviewed on: 10th November 2022

Reply from RCI Bank Hi Jean-Marc, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Unable to contact

Easy to open an account but almost impossible to make any personal contact. Reviewed on: 8th November 2022

Reply from RCI Bank Hi Brian, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Do not answer the phone or emails

Serious problem with their customer service phone line! I have tried calling a number of times but always in a queue, so today I called at 8.15 in the morning and was on hold for 38 minutes when the phone was cut off! I've sent an email but had an automated response saying they'll get back to me in 4 working days! My linked bank account will not verify the new RCI account and with so many scams going around I'm not prepared to send over £100 to an account or bank that doesnt appear to exist! Reviewed on: 7th November 2022

Reply from RCI Bank Hi Heather, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

bad communication

tried to open account ,got the account but cannot deposit money in rang twice on hold for30 mins no answer tried again later the same . tried by email auto reply saying will contact with in up two weeks . crap Reviewed on: 1st November 2022

A slip cost me £500!

I mistakenly picked add monthly interest rather than credit yearly on a 1-year Fixed Account. As I took some pension in the same tax year this meant I ended up paying 40% tax on my interest. RCI Bank did NOTHING to help and had NO sympathy (despite the fact I’d had accounts with them for over 4 years!) Also their ‘Freedom’ Account is NOT ‘instant access’. Make a withdrawal on a Saturday and you get the money on a Tuesday. With other banks (eg, Santander, Marcus) the money is transferred IMMEDIATELY (so it’s in your linked account when you log in after withdrawing it). Reviewed on: 25th October 2022

Excellent Saving accounts.

I have used RCI bank for some years now, I have always received excellent service, but what I like the most is when the bank of England increase interest rates RCI follow suit increasing the interest on their Freedom saving account almost straight away. Reviewed on: 1st October 2022

BANK settles after bad review

matter resolved following bad review Reviewed on: 26th April 2022

Easy set up, seamless customer service experience

I switched my savings account a couple of years ago, looking for a company that makes it easy to save. With time being the biggest comodity, RCI just make it simple and efficient. When it comes to saving trust is a huge factor and their regular communications make me feel comfortable and secure about having my savings with them. Reviewed on: 2nd April 2022

Transparent and simple

Decent interest rate, easy to use, good communication of changes. Reviewed on: 1st April 2022

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