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RIAS: Home Insurance reviews

Name: Home Insurance
Rating: 2.07 (44 reviews)

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1.88

Based on 44 reviews, last reviewed 29th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

20%

3 star

68%

Latest highest rating:

5

Reasonable premium cost and good claims servuce Pleasantly surprised by the increase in premium since other insurers have hiked their prices so much. Unfortunately had a claim last year, which was d... Read more Reviewed on: 23rd August 2023

Latest lowest rating:

2

Loyal customer -no claims-but 50% Renewal increase!? Have been with RIAS for many years, but this year the renewal requested was 50% more! Found alternative 5star cover for same as last year! Reviewed on: 29th January 2025

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About this product

At Smart Money People, we collect RIAS home insurance reviews from genuine policyholders. This collective wisdom can help you decide if RIAS is the right provider for you.

RIAS offers buildings cover, contents cover and a combined policy of both. All policyholders can benefit from a 24/7 claims line and certain items of technology covered as standard. You can make your policy even more robust by adding on additional extras to your policy. These include, but are ...

RIAS Home Insurance reviews (44)

Review of the RIAS, Home Insurance:

Frustrating claim experience

I have this week made a claim against my home insurance and home protection insurance – dealing with both claims has been incredibly frustrating and time consuming Every time I call the claims lines, I am waiting 30-60 minutes before I can speak to a claim handler – there is a hold message that I’ve heard so many times from other organisations – that you are receiving a high volume of calls – this is just a default message for any time of the day and seems to be there (along w... Reviewed on: 9th August 2022

Toilet not flushing.

I tried to report the problem by phone in September 2021, as I had taken our plumbing insurance earlier in the year. After waiting on hold for 20 minutes, I decided to report it via email. Someone rang me from RIAS the next day, but I missed the call. He said that he wanted to 'talks to me about it' I rang several times about it and each time was on hold for an average of half an hour. This went on throughout September, October, November. I didn't always manage to speak to anyo... Reviewed on: 7th January 2022

Incompetent and no customer service

Rang to advise that my Mum had passed away and that we needed to keep the house and contents insurance as I still had the house. Was told to expect call from specialist dept. that deals with this event. 2.5 days later, nothing. Rang again only to be told policy had been cancelled following my earlier call. Asked to reinstate, they took payment for one months premium from my debit card then after a few minutes I was advised it could not be reinstated. Would not refund my payment ... Reviewed on: 23rd June 2021

Auto renewal scam

Every year I get new household insurance, which I did after a year with Rias as the price had gone up so much. Little did I know but they automatically renewed anyway without my knowledge (they're very smug at telling you it's in the terms & conditions since my complaint) and they took my money (yes, I should have noticed that) even though insured with someone else. Then for the third year, I moved house and they still automatically renewed at my old address, even though I d... Reviewed on: 13th November 2020

Water leak in July still not resolved

Water leak in July and no electric in the lounge since then, still waiting for the claim to complete with rias. Constantly having to chase with call wait times up to an hour each time to no effect, would not recommend this insurance - avoid. Reviewed on: 26th September 2020

Settled a fraudulent clam agaisnt my name

Appaling! I had a fraudulent claim made agaisnt me last year. I got in contact right away to defend myself and told them there was no way I could have been involved as I would have to have been in teo places at once. I also sent a email letter to AGEAS stating everything and heard nothing more, so i assumed that was the end of it. I recieved my renewell qoute a few weeks a go with a renewell of over £150 a month with all of my no claims taken from me! On speaking to AGEAS they c... Reviewed on: 28th June 2020

Easy to sort out

I have my contents insured with rias and it was easy to set up and a very competitive price. Reviewed on: 12th September 2019

Rip off

Been with this company for about 20 yrs paying £53 a month for house & contents insurance !!! When our immersion heater broke we contacted them ,they sent someone out to fix it .the gentleman said it can't be repaired ,so got back to Ria's,to be told they won't replace it ,although they were told by the engineer its not repairable,Ria's still told us they would only pay for the repairs !!!!!we have never claimed from this company in all the years we have been with them ,They... Reviewed on: 15th February 2019

No Customer Service Skills Whatsoever

My mother passed away & I received an abruptly worded letter demanding answers to numerous questions & an alternative funding source for her contents insurance. Upon phoning them I was left on hold for 12 minutes, they are the only company to totally disregard the common courtesy of offering condolences. The woman (having put me on hold three times by this point) and whose manner was barely civil said that I couldn't cancel the insurance and they would need a copy of the... Reviewed on: 22nd November 2018

Unprofessional

My Mother sadly passed away two weeks ago. She had taken contents insurance for her house from Riaz and been with them for a number of years. Upon her passing, I contacted Riaz to inform them of the same. The gentleman (using the term loosely) that I spoke to seemed more interested in recovering the last premium payment (due out of her account some 7 days after she passed) than actually offering any sentiment of condolence. However, like my mother taught me, I firmly believe... Reviewed on: 5th October 2018

Nothing hidden

Having had my home contents insurance with RIAS last year, when my renewal came up I was amazed to find there was hardly any increase in the cost for my second year's insurance, making them still cheaper than any other. Included in that is a great customer service who listen to your needs and process everything exactly when they are asked to. Hopefully next year's renewal quote will be just as competitive. Reviewed on: 18th August 2018

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