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Saffron Building Society: Mortgages reviews

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4.64
Based on 908 reviews, last reviewed 19th Jan 2026
61% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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9%
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Latest highest rating:

5

Excellent response to my query, helpful and empathetic. Excellent response to my query, with a very helpful and empathetic handling of my issue. The whole process was completed with the absolute minimum of ... Read more Reviewed on: 19th January 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
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Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (908)

Mortgages review

4
Good Personal service Poor phone system Reviewed on: 4th May 2023
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Saffron Member

Mortgages review

1
I liked that they gave me a mortgage and were understanding when I didn't have a job for a year during covid but have been absolutely awful since. Could be improved by showing compassion, understanding, human kindness Reviewed on: 4th May 2023
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Saffron Member

Mortgages review

5
Create an online portal for your customers to view/update and make mortgage payments Reviewed on: 2nd May 2023
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Saffron Member

Mortgages review

5
The staff have always been polite. Reviewed on: 26th April 2023
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Saffron Member

Mortgages review

4
Could be improved was the time taken to answer the phone and getting through to the right person. I had to leave messages for someone to call me. Reviewed on: 25th April 2023
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Saffron Member

Mortgages review

5
It was a lovely service and Leon was happy to help at every stage. Reviewed on: 18th April 2023
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Saffron Member

Mortgages review

4
I find it very odd that in 2023, to get info about my mortgage, I just receive letters through the post. No online access, no email sent. Saffron would gain to be modernised. Reviewed on: 12th April 2023
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Saffron Member

Mortgages review

5
As always, clarity of contact, and helpful content. Reviewed on: 5th April 2023
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Saffron Member

Mortgages review

5
Excellant service throughout my dealings with Saffron for past 15 years Reviewed on: 29th March 2023
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Saffron Member

Mortgages review

1
Asking for the same documents 3 or 4 times. Asking for documents not relevant to country like a P.O box or getting embassy officials to sign documents when it is not a service theu provide. Asking for proof of address on the day of completi Reviewed on: 27th March 2023
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Saffron Member

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