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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1086 reviews)

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4.75

Based on 1,085 reviews, last reviewed 13th Jul 2026

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Clear concise communications Clear concise communications so complying with my request quickly. Excellent service. Thank you Reviewed on: 13th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1086)

Helen Cooper of the Mortgage Redemption Service

We have had wonderful interactions especially with Helen Cooper of the Mortgage Redemption Service. Helen is always clear, friendly, supportive, encouraging and brilliant at helping us find a way through. We cannot thank her enough. Reviewed on: 18th July 2024

Great service & very supportive in difficult times

Easy to speak to and get through too. Good support when I had difficulties last year. Thank you Reviewed on: 18th July 2024

Customer service very supportive

Customer service very supportive Reviewed on: 17th July 2024

The team are all extremely friendly, helpful and pro...

The team are all extremely friendly, helpful and professional but unfortunately the rules that are out of their control are not always fair. The mortgage rate is always on the higher side of lenders Reviewed on: 12th July 2024

We have had a good experience so far.

We have had a good experience so far. It was all alittle difficult for us but saffron last minute managed to help us with a product switch. Reviewed on: 9th July 2024

good communication and cervices, i got good experience

good communication and cervices, i got good experience Reviewed on: 5th July 2024

Excellent customer service

The customer service has been very efficient and friendly, especially Rosanna Nahome. Reviewed on: 2nd July 2024

THE LADY LISA WAS EXCEPTIONAL IN THE WAY SHE GUIDED...

THE LADY LISA WAS EXCEPTIONAL IN THE WAY SHE GUIDED ME THROUGH THE PROCESS Reviewed on: 2nd July 2024

Very Good Service From Saffron.

Very Good Service From Saffron. Happy With The Product We Have Selected. Reviewed on: 30th June 2024

Personal service - a rare thing today.

Leon and (earlier) his female colleagues made the process of moving from one deal to its replacement very clear. Good phone manner, no hiding behind IT. Traditional personal service. Happy client Reviewed on: 26th June 2024

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